At Accenture, I work in a role described as Technical Support/Supervisor/QAA/Cloud & App Support. My profile says my current position is L2 Cloud/App Engineer.
My skills include Splunk configuration, testing, and implementation, along with MicroFocus tools including OMi/OBM, NNMi, and SiS.
I have experience in incident investigation, remote technical support, and quality assurance. I also have basic knowledge of Azure administration and hold the Microsoft Azure Fundamentals certification.
Earlier, I worked as a Technical Support employee at CONVERGYS and in service crew roles at MCDONALDS (GOLDEN ARCHES) and CHOWKING (FRESH N’ FAMOUS FOOD INC.).
