Johnathan Cruz
@johnathancruz
I resolve enterprise payment incidents and build operational dashboards for better support visibility.
United StatesWhat I'm looking for
At Shift4, I resolve 120–140 production support cases monthly, manage three gift card platforms, and configure integrations including Toast, Valutec, Square, Paytronix, and Givex. I exceeded annual productivity goals by 15% and trained eight employees during the Givex integration.
I've also managed utility billing for 120 commercial properties and supported communications systems, network infrastructure, and IT equipment in the U.S. Army. I build practical tools like CaseFlowTracker, a Python and Streamlit dashboard for workload, SLA, and case-management visibility.
Experience
Work history, roles, and key accomplishments
Resolved 120-140 production support cases monthly and processed 60-100 enterprise gift card fulfillment orders, exceeding productivity goals by 15%. Administered 3 gift card platforms, configured 4+ third-party integrations, and trained 8 employees during the Givex acquisition.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associate Degree, Information Technology
Associate Degree in Information Technology from University of Phoenix, completed in September 2018.
Full Sail University
Bachelor of Science, Computer Animation
Bachelor of Science in Computer Animation from Full Sail University, completed in June 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/Johny-CV/CaseFlowTrackerSalary expectations
Job categories
Skills
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