haseeb mahmood
@haseebmahmood
I resolve high-volume IT and merchant support cases across Windows, Salesforce, ServiceNow, and Microsoft 365.
United StatesWhat I'm looking for
At Shift4, I provide frontline account and billing support for merchant customers, manage Salesforce cases, process billing adjustments, and coordinate with Sales, Finance, and Operations to resolve account issues.
Previously at Spectrum, I resolved 30+ Level 1 Help Desk cases daily across Windows 10/11, Microsoft 365, mobile devices, hardware, connectivity, and access issues while maintaining a 95% CSAT score. I'm CompTIA A+ certified and bring a Mathematics background, clear documentation habits, and hands-on reporting experience with Power BI, Excel, SQL, and R.
Experience
Work history, roles, and key accomplishments
Provides frontline account and billing support for merchant customers, managing full case lifecycle in Salesforce and processing billing adjustments. Coordinates with cross-functional teams to resolve multi-department account issues.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Bachelor of Science, Mathematics
Bachelor of Science in Mathematics with a minor in Actuarial Sciences from the University of North Carolina at Charlotte.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/haseebmahmood99Job categories
Skills
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