Open to opportunities

Johanna User

@johannauser2

Italian Translator and Customer Service professional with 5+ years’ remote experience in information analysis and data management.

Ukraine

Message

What I'm looking for

I’m looking for a remote role where I can support Italian customers, analyze and manage information accurately, and keep records up to date. I thrive where detailed guidelines matter, and quality and consistency are non-negotiable.

I’m a detail-oriented professional with over 5 years of remote experience working with Italian companies and international partners. I communicate daily in Italian, handle customer inquiries, resolve issues following procedures, and maintain accurate records and high-quality standards.

I also bring strong information analysis and data management skills—processing and analyzing information using internal databases and digital systems, and using online research and web navigation to evaluate information objectively. Alongside my language and support experience, I coordinated logistics operations, monitored service quality, and taught Italian using authentic media and online educational resources.

Experience

Work history, roles, and key accomplishments

Italian Translator & CS

ECCEL SRL

Jan 2017 - Jan 2022 (5 years)

Handled daily client and partner communication in Italian, processing and analyzing information using internal databases and digital systems. Managed customer inquiries, resolved issues per company procedures, and coordinated logistics while maintaining accurate records.

Italian Translation Customer Support Logistics Coordination Data Management Client Communication Record keeping Google Workspace