Johan Maldonado
@johanmaldonado2
Financial Risk & Operations Analyst turning KPI and fraud insights into a full-time Data Analyst role in finance.
ColombiaWhat I'm looking for
I’m a Financial Risk & Operations Analyst with 4+ years of hands-on experience in KPI monitoring, data reporting, and financial risk detection within a global VISA environment. I translate raw data into actionable insights, contributing to over $100,000 USD in prevented losses.
Most recently, I led and coached fraud analysts for the VISA campaign, aligning KPIs with operational performance goals and driving improvement plans through structured feedback. As a CIT Analyst, I identified an average of 55 financial risk alerts per week and helped prevent ~ $128,000 USD in potential write-offs within one year by building structured Excel reporting (Pivot Tables, slicers, KPI dashboards) and validating datasets for automated Power BI dashboards.
Experience
Work history, roles, and key accomplishments
Team Lead - Fraud Analysts
Teleperformance Colombia
Dec 2025 - Feb 2026 (2 months)
Led and coached a team of fraud analysts by aligning KPIs to operational performance goals, and drove performance reviews with data-driven improvement plans. Managed stakeholder communication and executive reporting in high-pressure environments.
CIT Analyst - Fraud Risk
Teleperformance Colombia
Jan 2025 - Dec 2025 (11 months)
Provided analytical oversight for a rotating team of 10 fraud analysts, identifying performance deviations and risk patterns and averaging 55 financial risk alerts per week. Built Excel reporting (Pivot Tables, slicers, KPI dashboards) and validated datasets to support automated Power BI dashboards, contributing to ~$128,000 in prevented potential write-offs within one year.
Fraud Analyst - VISA Disputes
Teleperformance Colombia
Dec 2021 - Dec 2024 (3 years)
Investigated fraud and non-fraud dispute cases across multiple Visa financial service segments, performing financial validation and compliance reviews under strict KPI standards. Maintained 98%+ accuracy in high-volume case environments while meeting KPI benchmarks.
Education
Degrees, certifications, and relevant coursework
Mode Analytics
SQL for Data Analysis program, SQL for Data Analysis
In-progress SQL for Data Analysis program at Mode Analytics, expected to complete in March 2026.
Oracle + Alura Latam
JavaScript course program, JavaScript
2024 - 2024
Completed a JavaScript course program through Oracle + Alura Latam in 2024.
Pontificia Universidad Javeriana
Bachelor’s Degree in Electronic Engineering, Electronic Engineering
2017 - 2019
Studied Electronic Engineering at Pontificia Universidad Javeriana, completing 5 semesters between 2017 and 2019.
Instituto Técnico Industrial de Facatativá
Technical High School Diploma in Electronics, Electronics
2016 - 2016
Earned a Technical High School Diploma in Electronics in 2016 at Instituto Técnico Industrial de Facatativá.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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