Joel Ipole
@joelipole
I resolve Azure, network, and customer support issues through responsive technical troubleshooting and client-focused service.
NigeriaWhat I'm looking for
At Teknowledge Nigeria, I provide remote and in-person technical support, diagnose system issues, and guide customers through resolution. I’ve been commended for 100% accuracy, meeting critical deadlines, and responding to clients within 24 hours.
I also support Azure VMs across compute, networking, and storage, collaborating on escalations while improving VM security and cost optimization. Previously at Denukan Network Limited and Transsnet Financial, I resolved connectivity issues, maintained network and surveillance systems, administered Microsoft 365 and G-Suite, and managed customer accounts and inquiries.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Teknowledge Nigeria
Nov 2025 - Present (9 months)
Provides Azure VM support including compute, network, and storage, handles escalations, and collaborates with engineering teams. Focuses on VM security and cost optimization.
Customer Support Officer
Teknowledge Nigeria
Jul 2023 - Present (3 years 1 month)
Provides technical support to clients in person and remotely, takes ownership of customer issues, and resolves system issues. Achieved 100% accuracy and consistently met deadlines, building lasting client relationships with responses within 24 hours.
Technical Support Officer
Denukan Network Limited
Jan 2020 - Jan 2023 (3 years)
Delivered frontline technical support by diagnosing and resolving customer connectivity and network-related issues. Provided on-site and remote assistance, installed and maintained network and surveillance systems, and managed documentation and Microsoft 365/G-Suite administration.
Customer Care Representative
Transsnet Financial
Dec 2018 - Jan 2020 (1 year 1 month)
Managed customer accounts and inquiries, negotiated payment arrangements and deadlines, and maintained accurate customer records. Consistently met service and recovery targets.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
Discharge Certificate, National Service
Completed the National Youth Service Corps program and received a discharge certificate in 2018.
Federal University of Technology, Minna
Bachelor of Technology, Technology
Earned a Bachelor of Technology degree from the Federal University of Technology, Minna in 2016.
Jinie College, Kaduna
Senior School Certificate, General Studies
Completed secondary education at Jinie College, Kaduna, earning the Senior School Certificate of Education in 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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