JGJoe Gustave
@joegustave
Senior program leader specializing in global business continuity, crisis management, and operational transformation.
United StatesWhat I'm looking for
I am a strategic senior leader with 25+ years’ experience in program management, business continuity, F&A operations, and CXE transformation, focused on building resilient global operations.
At TELUS Digital I led a global BCP team and scaled the continuity portfolio from 60 plans in 6 countries to over 500 plans across 40+ countries while introducing AI tools and Everbridge for incident communications.
I have driven enterprise response during major events including the COVID-19 pandemic, designed DR/BCP frameworks aligned to DRII and ISO 22301, and ensured readiness for PCI, SOC-2, ISO 27000, HiTRUST and HIPAA audits.
I excel at developing high-performing international teams, delivering complex BPO transformation projects, and aligning continuity and operational strategy to client and regulatory expectations; I seek program management, continuity, crisis management, or operations leadership roles.
Experience
Work history, roles, and key accomplishments
TDLed a global BCP team and scaled the continuity portfolio from 60 plans in 6 countries to 500+ plans across 40+ countries while maintaining quality and operational readiness; managed major event responses including COVID-19 and adopted Everbridge for multi-channel incident communications.
Global Program Manager
Xerox Business Services
Jul 2009 - Feb 2015 (5 years 7 months)
Directed an international team delivering 70+ complex BPO process transformation and migration projects and built a DRII-aligned business continuity program to strengthen resilience and compliance across global F&A sites.
Project Manager, Business Continuity
Affiliated Computer Services
Aug 2004 - Jun 2009 (4 years 10 months)
Managed large-scale F&A process transitions, established DR/BCP frameworks, and led a global team to create continuity plans and manage site outages for F&A BPO units.
F&A Operations Manager
Affiliated Computer Services
Jul 2000 - Jul 2004 (4 years)
Managed O2C and dealership lease-related F&A processes for General Motors, improved automation and reconciliations, and recovered tens of millions in unpaid leaseback revenues.
General Manager
American Classics
Aug 1992 - Jun 2000 (7 years 10 months)
Directed operations, production, vendor management and sales for a manufacturing firm, driving product and market diversification that produced revenue growth exceeding 2,600%.
Education
Degrees, certifications, and relevant coursework
DIDRI International
Master Certified Business Continuity Professional (MBCP), Business Continuity
Earned the Master Business Continuity Professional (MBCP) certification in 2020; previously earned CBCP in 2011.
PIProject Management Institute
Project Management Professional (PMP), Project Management
Obtained Project Management Professional (PMP) certification in 2010; certification listed as inactive since March 2025.
AUArizona State University
Bachelor of Science, Finance
Completed a Bachelor of Science in Finance, graduating in May 1988.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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