Jocelyn Segovia

I am a bilingual (English/Spanish) certified Medical Assistant with hands-on experience in patient communication, healthcare billing support, and high-volume call handling in clinical settings. I excel at explaining medical procedures and billing clearly and compassionately, maintaining HIPAA compliance while supporting providers and billing teams to resolve account inquiries.

I am proficient with Epic, eClinicalWorks, payment portals, and multiple healthcare software platforms, and I thrive in fast-paced remote or in-office environments. Recognized for reliability, strong retention, and accuracy under pressure, I consistently deliver compassionate customer service and effective coordination of scheduling, follow-up, and payment plans.