Open to opportunities

Jocelyn Segovia

@jocelynsegovia

Bilingual certified Medical Assistant skilled in patient communication, billing support, and high-volume call management.

United States

Message

What I'm looking for

I seek a patient-focused role where I can use EMR expertise and bilingual communication to support clinical teams, improve billing clarity, and deliver compassionate care in a collaborative setting.

I am a bilingual (English/Spanish) certified Medical Assistant with hands-on experience in patient communication, healthcare billing support, and high-volume call handling in clinical settings. I excel at explaining medical procedures and billing clearly and compassionately, maintaining HIPAA compliance while supporting providers and billing teams to resolve account inquiries.

I am proficient with Epic, eClinicalWorks, payment portals, and multiple healthcare software platforms, and I thrive in fast-paced remote or in-office environments. Recognized for reliability, strong retention, and accuracy under pressure, I consistently deliver compassionate customer service and effective coordination of scheduling, follow-up, and payment plans.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Colorado Kidney Care

Jan 2024 - Present (1 year 9 months)

Serve as primary patient contact handling medical documentation and billing, explain procedures and payment options with empathy, and manage high call volumes while collaborating with providers to resolve account inquiries under HIPAA.

Epic Healthcare Billing HIPAA)Scheduling

Pediatric Medical Assistant

Stride Community Health

Jan 2023 - Jan 2024 (1 year)

Provided front-line pediatric care including vitals, vaccine administration, EMR documentation and supported billing/payment discussions, handling high volumes of patient inquiries in person and by phone.

Vaccination Administration Pediatrics Healthcare Billing Patient Education Scheduling Telehealth