Open to opportunities

Esmeralda Santillan

@esmeraldasantillan

Message

Compassionate medical assistant skilled in clinical care, EHR management, and patient communication.

United States

Message

What I'm looking for

I seek a patient-focused clinical role where I can apply hands-on medical skills, EHR expertise, and bilingual communication to improve care and support efficient clinic operations.

I am a compassionate, detail-oriented Medical Assistant with over seven years supporting physicians and delivering high-quality patient care in fast-paced clinical settings. I am skilled in phlebotomy, injections, EKGs, medication administration, and maintaining sterile environments to support safe, efficient care.

I have substantial experience with electronic health records, including EPIC, and I manage scheduling, provider calendars, insurance referrals, and medical documentation with accuracy and discretion. I collaborate effectively with interdisciplinary teams to streamline operations, maintain inventory, and ensure compliance with HIPAA and infection-control standards.

Fluent in Spanish and English, I prioritize patient communication and satisfaction while demonstrating strong administrative capabilities and a commitment to ongoing professional practice, including CPR/AED certification and vaccine clinic operations.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Maren Medical Group

May 2025 - Present (5 months)

Prepare patients for exams by recording vitals and histories, assist physicians with procedures and administer medications, and manage scheduling and EHR updates to maintain efficient clinical operations.

Phlebotomy Patient Intake EHR Scheduling Medical Documentation

Current

Medical Assistant II

Current

Planned Parenthood of the Pacific Southwest

Nov 2021 - Present (3 years 11 months)

Document patient histories in EPIC and support clinicians with phlebotomy, injections, and procedures while maintaining sterile environments and collaborating with care teams to deliver comprehensive patient care.

Epic Phlebotomy Clinical Support Medical Documentation Team Collaboration

Back Office Medical Assistant

Magnolia Family Medical Clinic

Aug 2021 - Nov 2021 (3 months)

Assisted with routine procedures including EKGs, managed patient intake and triage across phone and in-person channels, and maintained medical supply inventories to ensure clinical readiness.

Patient Triaging Inventory Management Medical Documentation Triage)Triage

COVID Vaccine Administrative Assistant

Rhino Medical

Mar 2021 - Aug 2021 (5 months)

Supported high-volume vaccination clinics by coordinating appointments, managing inventory, processing patient information, and delivering customer service to ensure efficient vaccine administration.

Appointment Management Inventory Management Customer Service Data Entry

Medical Assistant

Chaparral Medical Group

Oct 2018 - Feb 2021 (2 years 4 months)

Managed medication inventory and prescription processes, facilitated patient referrals and pre-authorizations, and supported billing-related tasks to streamline patient care and coverage.

Referrals Insurance Coordination