Bernardo Gums

Delivered premium customer support to high-net-worth clients in a cryptocurrency-enabled fintech environment, managing complex inquiries across transactions, card services, KYC, compliance, technical support, and account management. Received leadership training in QA systems, workflow optimization, and knowledge base development, and contributed to new-hire onboarding training.

Acted as a professional interpreter, enabling communication between limited-English-proficient individuals and English-speaking professionals across various industries. Maintained strict confidentiality, cultural sensitivity, and accuracy while handling complex and sensitive information in high-pressure and emergency scenarios.

Taught English to learners of various age groups across multiple institutions, planning and delivering structured lessons and developing learning materials on grammar and communication skills. Adapted to individual learning needs while managing diverse classroom dynamics and resolving interpersonal conflicts with empathy.

Supported customer operations at an AI-powered platform connecting companies and expert professionals, handling a substantial backlog by solving and escalating a large volume of daily tickets. Assisted with account access, payments, KYC verifications, technical troubleshooting, and general service inquiries.

Pursuing a Bachelor's degree in Biomedical Science, ongoing since March 2026.

Certified as an Inbound Call-Taking Trainer in July 2026.

Certified as Cabin Crew (Flight Attendant) in December 2022.