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Joan Sanchez

@joansanchez

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Database administrator at PAPELERIA Y DETALLES who developed a SQL database connected to Power BI.

Colombia

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What I'm looking for

My goal is to apply my skills to optimize data management processes and contribute to a company's growth.

At PAPELERIA Y DETALLES, I developed and managed a relational SQL database to centralize and organize key information for the family stationery business.

I connected the database to Power BI to generate monthly reports and charts, then analyzed them to identify weaknesses in structural and logistical processes and propose improvements.

At BogotáTRIX, I provided bilingual Spanish-English customer service for a U.S. health insurance company, answering calls and resolving queries about policies, coverage, and procedures.

I'm currently studying Systems Engineering at FUNDACION UNIVERSITARIA COMPENSAR. My training includes Oracle Database Foundations and Cisco Python Essentials, and I have English proficiency at B2 level.

Experience

Work history, roles, and key accomplishments

Advisor I, Customer Service - Bilingual

BogotáTRIX

Nov 2025 - Apr 2026 (5 months)

Provided bilingual customer service (Spanish-English) in a call center for a U.S. health insurance company, offering phone support and query resolution. Collaborated with the team to follow up on cases and ensure a consistent, quality service experience.

Bilingual Customer Service English Spanish Active Listening Empathy Teamwork

Database Administrator and Manager

Papeleria y Detalles

Nov 2024 - Aug 2025 (9 months)

Developed and managed a relational database in SQL to centralize and organize key information for a family stationery business. Connected the database with PowerBI for generating reports and charts, and analyzed these to identify weaknesses in structural and logistical processes.

SQL Power BI Data Analysis Database Management