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Michelle López

@michellelpez

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IT Systems Support Technician who managed databases of roughly 13,000 daily records at Grupo Aval – GoPayments.

Colombia

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At Grupo Aval – GoPayments, I managed and updated databases of roughly 13,000 daily records on motorized couriers. I also prepared monthly and annual performance reports for two suppliers using Excel, Power BI, and PowerPoint.

For an academic project at Fundación Universitaria San Mateo, I developed a Python and Tkinter application to log and track environmental contamination cases, with a structured database for user reports. I’m studying Software Development Technology and have training in IT systems support.

Experience

Work history, roles, and key accomplishments

Operations and Database Assistant

Grupo Aval – GoPayments

Nov 2025 - May 2026 (6 months)

Managed and updated databases of approximately 13,000 daily records on motorized couriers using Excel, Vynamic, and internal platforms. Prepared monthly and annual courier performance reports for two suppliers in Excel, Power BI, and PowerPoint.

Excel VYnamic Power BI PowerPoint Database Management Reporting

Education

Degrees, certifications, and relevant coursework

Fundación Universitaria San Mateo

Technology Degree, Software Development

2026 -

Activities and societies: ATM monitoring project integrating programming and validation of financial operations.

Pursuing a Technology Degree in Software Development with training in application development, databases, and programming in Python, Java, and C++. Expected graduation in September 2027.

Fundación Universitaria San Mateo

Professional Technician, IT Systems Support

2024 - 2026

Activities and societies: Teamwork and customer service oriented toward operational continuity.

Completed a Professional Technician in IT Systems Support with training in installation, configuration, and maintenance of computer equipment and systems. Provided user technical support and resolved hardware and software incidents.