Open to opportunities

Joanne Sewe

@joannesewe

Project Manager with 10+ years delivering complex cross-functional initiatives—bringing structure to ambiguity through SOPs, workflows, and AI automation.

Kenya

Message

What I'm looking for

I’m looking to own delivery end-to-end—bringing structure through SOPs, workflows, and stakeholder rhythms. I want to lead cross-functional teams, reduce manual overhead with AI/automation, and keep projects on track with clear plans, risk management, and quality.

I’m a Project Manager with 10+ years delivering complex, cross-functional initiatives across consulting, marketing, and e-commerce. I’m known for bringing structure to ambiguity—building the SOPs, workflows, and stakeholder rhythms that teams actually follow.

Across my roles, I’ve reduced revision cycles by 50% and maintained a 90%+ project completion rate, including rescuing stalled projects. I also leverage AI and automation tools to eliminate manual overhead and scale delivery, while staying equally comfortable owning client relationships and internal operations.

I’ve led distributed teams across remote, fast-paced environments and coordinated executive reporting, cross-functional delivery, and async collaboration. From customer experience to communications, I focus on risk management, quality assurance, and continuous process improvement that drives measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Account Project Manager

Current

SevenSwans Agency

May 2026 - Present (2 months)

Serve as primary client point of contact across multiple accounts, translating business requirements into structured project plans and facilitating stakeholder meetings. Manage concurrent website, branding, content, and digital marketing delivery while streamlining workflows with Claude and Make.

Project Manager

Guide Consulting Group

Jun 2025 - Mar 2026 (9 months)

Owned end-to-end delivery of strategic brand messaging and marketing initiatives, bringing previously stalled projects to completion while maintaining a 90%+ completion rate. Built SOPs and project tracking frameworks and implemented workflow automations to reduce manual effort and revision cycles.

Project Delivery Executive Reporting Cross functional Coordination Distributed Team Leadership Agile Waterfall Risk Management Quality Assurance SOP Development Workflow Automation Process Improvement Basecamp Slack Google Workspace

Customer Experience Manager

Sugarbird Retail

Feb 2022 - Dec 2024 (2 years 10 months)

Led cross-functional process improvement initiatives across customer support, fulfillment, merchandising, and digital experience, redesigning workflows to improve customer outcomes. Used performance metrics and feedback to remove operational bottlenecks and coordinated stakeholders to maintain order accuracy and on-time delivery.

Process Improvement Workflow Automation SOP Development Risk Management Quality Assurance Cross functional Coordination Executive Reporting Quality Improvement Customer Support Operations Performance Analysis Customer Feedback Analysis On Time Delivery Order Accuracy Metrics Analysis

Communications Specialist

Superlity

Jan 2018 - Jan 2022 (4 years)

Coordinated multi-stakeholder engagement projects and aligned cross-functional teams to increase brand visibility. Developed written and visual communication assets and monitored campaign performance to support continuous process improvement.

Cross functional Coordination Executive Reporting Process Improvement Data Driven Decision Making Brand Messaging Written Communication visual communication Brand Consistency

Customer Service Representative

Superlity

Apr 2015 - Dec 2017 (2 years 8 months)

Provided front-line customer support and built client relationships and communication foundations supporting stakeholder-facing work. Supported ongoing engagement by maintaining clear client communication and service execution.

Customer Support Client Relationship Management Communication Stakeholder Engagement Data Driven Decision Making