Joanna Bonds
@joannabonds
I’m an Accounting Analyst specializing in operational data analysis, workflow optimization, and accurate reporting.
United StatesWhat I'm looking for
As an Accounting Analyst at LegalEASE, I analyze operational and reconciliation data to improve reporting accuracy, spot process gaps, and support better business decisions. I use SQL-based reporting and Excel analysis to deliver actionable insights and improve how teams measure performance.
In my current role, I analyze operational and reconciliation data for 350+ accounts monthly, helping resolve discrepancies and raise reporting accuracy to 98%. I’ve also enhanced reporting processes to cut preparation time by 20% and implemented workflow improvements that increased team productivity by 20%.
Before that, I led claims operations and reporting for five years, building KPI reports and workload forecasts that reduced turnaround time by 50%. I mapped and redesigned processes to reduce processing time by 66%, strengthen compliance workflows, and align operational strategies with business goals—backed by a hands-on operations foundation from Freebirds World Burrito.
Experience
Work history, roles, and key accomplishments
Premium Accounting Analyst
LegalEASE
May 2025 - Present (1 year 3 months)
Analyzes operational and reconciliation data for 350+ accounts monthly using SQL-based reporting and Excel to identify trends, resolve discrepancies, and improve data accuracy to 98%. Develops workflow improvements that increase efficiency and deliver actionable insights, including a 20% reduction in reporting preparation time.
Lead Claims Administrator, Claims Analyst
LegalEASE
Feb 2020 - May 2025 (5 years 3 months)
Managed claims operations and reporting to improve efficiency, service quality, and team productivity through KPI reporting and workload forecasting. Mapped and redesigned business processes to reduce processing time by 66% and improved compliance workflows by reducing audit preparation time by 20%.
Shift Manager, Training Coordinator
Freebirds World Burrito
Jan 2018 - Apr 2020 (2 years 3 months)
Led daily operations while analyzing operational performance data to identify workflow inefficiencies and improve customer experience and team effectiveness. Trained and developed 15 team members, improving productivity by 20%, and used customer engagement insights to increase loyalty program participation by 20% within three months.
Education
Degrees, certifications, and relevant coursework
Sam Houston State University
Bachelor of Business Administration, Business Management
Bachelor of Business Administration in Business Management at Sam Houston State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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