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JS@jliavirginiasousa
Dynamic team manager specializing in CRM and sales campaigns.
FranceI am a results-driven team manager with extensive experience in CRM and sales campaigns. Currently, I lead a team at Pichet Real Estate Group, where I designed and executed outbound call campaigns that achieved a remarkable 95% target for customer conversion and appointment booking. My role involves not only supervising sales advisors but also enhancing CRM data quality and fostering collaboration across departments to drive internal transformation initiatives.
Previously, I served as a Sector Manager at Castorama France, where I successfully led a 16-person team, analyzing performance KPIs and implementing corrective action plans to optimize service delivery. My experience also includes managing a large team in the healthcare sector at Foundever, where I focused on multi-channel customer relations and resource planning in a high-turnover environment. I am passionate about coaching and developing teams to achieve their best performance while ensuring customer satisfaction.
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Work history, roles, and key accomplishments
Pichet Real Estate Group
Nov 2022 - Present (3 years)
Designed and led outbound call campaigns to optimize customer conversion and appointment booking, achieving 95% of targets. Supervised a team of sales advisors, providing coaching and implementing performance tracking.
Castorama France
Sep 2022 - Present (3 years 2 months)
Led a 16-person team, including cashiers and customer service representatives. Analyzed performance KPIs and implemented corrective action plans to improve operational efficiency.
Foundever
Jul 2021 - Present (4 years 4 months)
Managed a team of 30 advisors and 1 QA on a major healthcare project, handling multi-channel communications. Designed and implemented resource planning and shift allocation in a high-turnover environment.
Foundever
Jan 2021 - Present (4 years 10 months)
Designed and facilitated customized training programs for approximately 20 customer service agents. Implemented QA processes and built evaluation tools to ensure service quality.
Foundever
Jul 2020 - Present (5 years 4 months)
Supported healthcare professionals and patients using Abbott medical products, including mobile apps, software, and devices. Provided technical support and customer care through multiple channels.
Degrees, certifications, and relevant coursework
ULBachelor of Arts, Modern Literature, Education Focus
Focused on Modern Literature with an emphasis on Education. Completed coursework and projects related to literary analysis and pedagogical methods.
Internal Certification, Coach Through Global Services
Completed an internal certification program focused on coaching methodologies. Gained skills in guiding and developing individuals within a professional setting.
Software and tools used professionally
FranceYou can contact Júlia Virginia and 90k+ other talented remote workers on Himalayas.
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