Open to opportunities

Júlia Virginia Sousa

@jliavirginiasousa

Message

Dynamic team manager specializing in CRM and sales campaigns.

France

Message

What I'm looking for

I am looking for a role that offers opportunities for leadership, team development, and impactful project management in a collaborative environment.

I am a results-driven team manager with extensive experience in CRM and sales campaigns. Currently, I lead a team at Pichet Real Estate Group, where I designed and executed outbound call campaigns that achieved a remarkable 95% target for customer conversion and appointment booking. My role involves not only supervising sales advisors but also enhancing CRM data quality and fostering collaboration across departments to drive internal transformation initiatives.

Previously, I served as a Sector Manager at Castorama France, where I successfully led a 16-person team, analyzing performance KPIs and implementing corrective action plans to optimize service delivery. My experience also includes managing a large team in the healthcare sector at Foundever, where I focused on multi-channel customer relations and resource planning in a high-turnover environment. I am passionate about coaching and developing teams to achieve their best performance while ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Team Manager – CRM & Sales Campaigns

Current

Pichet Real Estate Group

Nov 2022 - Present (2 years 7 months)

Designed and led outbound call campaigns to optimize customer conversion and appointment booking, achieving 95% of targets. Supervised a team of sales advisors, providing coaching and implementing performance tracking.

CRM Campaigns Team Leadership Performance Tracking Data Quality Salesforce Microsoft Dynamics

Sector Manager (Retail)

Castorama France

Sep 2022 - Present (2 years 9 months)

Led a 16-person team, including cashiers and customer service representatives. Analyzed performance KPIs and implemented corrective action plans to improve operational efficiency.

Team Leadership KPI Analysis Performance Management Customer Service

Operations & Client Relations Manager

Foundever

Jul 2021 - Present (3 years 11 months)

Managed a team of 30 advisors and 1 QA on a major healthcare project, handling multi-channel communications. Designed and implemented resource planning and shift allocation in a high-turnover environment.

Team Management Operations Management KPI Analysis Customer Satisfaction Onboarding

QA Analyst & Trainer – Customer Service

Foundever

Jan 2021 - Present (4 years 5 months)

Designed and facilitated customized training programs for approximately 20 customer service agents. Implemented QA processes and built evaluation tools to ensure service quality.

QA Processes GDPR Compliance Customer Training Audit

Customer Advisor – Healthcare B2B/B2C

Foundever

Jul 2020 - Present (4 years 11 months)

Supported healthcare professionals and patients using Abbott medical products, including mobile apps, software, and devices. Provided technical support and customer care through multiple channels.

Customer Support Technical Support B2B Support B2C Support

Education

Degrees, certifications, and relevant coursework

University of Lille

Bachelor of Arts, Modern Literature, Education Focus

Focused on Modern Literature with an emphasis on Education. Completed coursework and projects related to literary analysis and pedagogical methods.

Foundever

Internal Certification, Coach Through Global Services

Completed an internal certification program focused on coaching methodologies. Gained skills in guiding and developing individuals within a professional setting.