Jiwoo User
@jiwoo
I am a dedicated and highly motivated Korean-English interpretation and translation professional.
What I'm looking for
With experience across customer service, administration, and account management, I bring a strong ability to adapt, collaborate, and problem-solve in dynamic, multinational environments.
Experience
Work history, roles, and key accomplishments
Account Manager
Timeless Commercial Clean
Jul 2024 - Present (1 year 11 months)
As an Account Manager, I deliver excellent customer service, resolve client issues, and maintain positive relationships through bilingual communication. I manage bookkeeping tasks using Xero, prepare quotes in Excel and Word, and optimize team workflows.
Guest Services Agent
Sheraton Grand Sydney Hyde Park
Mar 2023 - Jul 2023 (4 months)
In my role as a Guest Services Agent, I utilize bilingual communication to assist clients, manage inquiries, and ensure a positive experience. I am proficient in hotel management software and general customer service tasks.
Executive Secretary
KCC Engineering & Construction Co.,Ltd
Dec 2019 - Mar 2021 (1 year 3 months)
As an Executive Secretary, I provided high-level administrative support, managed schedules, and ensured effective communication within teams. I maintained records and handled various administrative tasks.
Food & Beverage Attendant
Novotel Sydney on Darling Harbour
Jul 2018 - Jul 2019 (1 year)
In my role as a Food & Beverage Attendant, I balanced cashier and waiter responsibilities, processed payments, took orders, and ensured customer satisfaction in a fast-paced environment.
Apprentice
Incheon International Airport
Dec 2016 - Jan 2017 (1 month)
As an Apprentice at Incheon International Airport, I provided flight information and assistance to tourists, ensuring a positive experience while communicating in Korean, Chinese, and English.
Education
Degrees, certifications, and relevant coursework
Western Sydney University
Master’s degree, Interpreting and Translation
2023 - 2024
Seoul University of Foreign Studies
Graduate School, Interpretation and Translation
2022 - 2024
Shingu College
Bachelor of Business Administration, Airline Service
2021 - 2022
Shingu College
Associate Degree in Business, Airline Services
2016 - 2019
Availability
Location
Authorized to work in
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