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Jitesh Tomar

@jiteshtomar

I lead order-to-cash operations, improving collections, cash flow, and accounts receivable performance.

Canada
Message

What I'm looking for

I'm looking to lead scalable O2C, AR, credit, collections, or shared-services operations where I can improve cash flow, strengthen processes, coach teams, and drive automation.

I'm currently leading complete AR finance operations for a $40M portfolio at RB Global Inc. DBA Ritchie Brothers, where I've reduced DSO by 21%, improved on-time collections by 15%, and lowered unapplied cash by 30%.

Across RB Global, Royal Bank of Canada, Money Mart, Johnson Controls, and Genpact, I've managed collections, cash application, reconciliations, payment processing, and dispute resolution. I've led teams of up to 10 specialists, coached performance through KPIs, and partnered with AP, billing, and customer service teams to resolve discrepancies within SLAs.

At Johnson Controls, I exceeded monthly cash collection targets by 131% and improved overdue invoice performance through stronger matching and exception handling. At Genpact, I recovered previously written-off debt, managed AP operations for 700+ vendors, and helped deliver $18K in annual savings through automation.

I bring hands-on experience with SAP, Oracle, Salesforce, Power BI, Tableau, NetSuite, QuickBooks, and AR/AP platforms. I also enjoy building practical learning paths and have facilitated O2C training on credit risk assessment and collection strategies for finance employees.

Experience

Work history, roles, and key accomplishments

Royal Bank of Canada logoRC

Client Advisor

Feb 2025 - Feb 2026 (1 year)

Reduced AR collection time from 30 to 23 days through systematic follow-up procedures and dispute resolution protocols, driving an 18% increase in receivables portfolio performance. Processed over 100 payout requests within the receivables lifecycle, maintaining a 99% accuracy rate in the calculation of principal, interest, and penalties.

MG

Financial Service Representative

Money Mart DBA Money Gram

Aug 2024 - Feb 2025 (6 months)

Funded over $1M in financial transactions monthly with 100% accuracy, ensuring compliance with regulatory standards. Developed and implemented targeted collection strategies utilizing aging analysis and customer segmentation, reducing overall delinquent account portfolio by 12%.

Johnson Controls Inc logoJI

Assistant Manager – Fin Ops

May 2022 - Apr 2024 (1 year 11 months)

Managed a $20M accounts receivable portfolio, implementing systematic dispute resolution processes and accelerating collections through strategic customer engagement. Collaborated with Cash Application specialists to reduce overdue invoices by 25% through improved matching procedures and exception handling.

Genpact Inc logoGI

Financial Operations Specialist

Jul 2016 - Mar 2021 (4 years 8 months)

Executed payment processing through multiple channels (WIRE, ACH, FedEx) within established TAT requirements, maintaining 100% accuracy in deal booking and invoice creation. Managed complex escalated customer accounts, implementing targeted collection strategies that resulted in 39% recovery rate from previously written-off bad debt accounts.

Education

Degrees, certifications, and relevant coursework

Northern Lights College logoNC

Northern Lights College

Post Baccalaureate Diploma, Finance

2024 - 2026

Pursuing a Post Baccalaureate Diploma in Finance.

Jaipur National University logoJU

Jaipur National University

Master of Business Administration, Business Administration

2019 - 2021

Completed an MBA degree.

Jaipur National University logoJU

Jaipur National University

Bachelor of Commerce, Commerce

2013 - 2016

Completed a Bachelor of Commerce degree.

Tech stack

Software and tools used professionally

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