Open to opportunities

Jitendra Upadhayay

@jitendraupadhayay

Message

I lead fintech support operations, resolving payments incidents with AI and SQL.

India

Message

What I'm looking for

I'm open to EU relocation, opportunities in Bengaluru, Mumbai, Pune, or Gurugram, and remote roles where I can lead high-volume fintech support, incident management, AI-assisted operations, and cross-functional payments problem-solving.

At Contis Technologies, I support a UK/EU card-issuing and payments platform, resolving high-volume production incidents, payment failures, tokenisation issues, refunds, and VISA chargebacks. I use SQL, production logs, backend remediation scripts, and cross-functional escalation to restore customer functionality and drive issues through release.

I've pioneered AI-assisted operations with Claude Code and MCP integrations across Jira, Confluence, GitLab, Graylog, and SQL, automating triage, evidence gathering, and root-cause analysis. My background also includes leading biometric technical support teams, delivering ELV projects across India, and developing ASP.NET web applications.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Lead

Current

Contis Technologies Pvt Ltd

Aug 2022 - Present (4 years 1 month)

Senior support engineer for a UK/EU card-issuing and payments platform, sustaining high ticket volumes with strong SLA compliance. Led incident lifecycle, root-cause analysis, and AI-assisted operations using Claude Code and MCP integrations.