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jitendra dwivedi

@jitendradwivedi

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Software Development Specialist delivering telecom platforms, secure microservices, and production GenAI automation.

India

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What I'm looking for

I’m looking for a role where I can own end-to-end telecom application solutioning, lead teams, and deliver secure microservices—while scaling production GenAI/LLM automation for faster diagnostics and reliable SLA-driven operations.

I’m a Software Development Specialist with 11+ years of progressive IT experience driving enterprise-scale application design, technical solutioning, and end-to-end software delivery. I’m recognized for deep expertise in complex Telecom BSS/OSS and Billing domains—especially end-to-end Change Request (CR) development, technical solutioning, customer item catalogs, and pricing platform engineering.

I also architect and deploy production-grade Generative AI and LLM solutions that automate complex system diagnostics, including a Heap Dump and Thread Dump Analyzer (GPT-4/Claude) that accelerates root-cause analysis from hours to minutes. Across my roles, I lead engineering teams (10+ engineers), improve reliability with secure REST API architecture (Spring Security, OAuth2/JWT), build performance tooling (GC tracking), and stabilize telecom platforms through monitoring and automation with 100% SLA compliance.

Experience

Work history, roles, and key accomplishments

Current

Software Development Specialist

Current

Amdocs Pvt Ltd

Jul 2022 - Present (4 years)

Delivered enterprise software solutioning for telecom BSS/OSS and billing domains, including MEC catalog & pricing platform development and OMS customer requirement (CR) design, development, and bug fixing. Designed secure, high-throughput REST APIs and implemented GenAI-based production diagnostics using LLM frameworks (GPT-4/Claude) to accelerate root-cause analysis.

Software Engineering Specialist

Vodafone Pvt Ltd (VISPL)

May 2020 - Jul 2022 (2 years 2 months)

Provided operational monitoring, application triage, and environment support for OMS and CRM systems, maintaining platform availability and uninterrupted business flows. Performed system health monitoring, data reconciliation for port-in/port-out flows, and automated MSISDN activation/deactivation with supporting PL/SQL, J2SE, and shell scripting.

OMS CRM UNIX Server Monitoring Web Servers Data Reconciliation MSISDN Activation and Deactivation Pl SQL Shell Scripting

Senior Subject Matter Expert (SSME)

Amdocs Pvt Ltd

Aug 2015 - May 2020 (4 years 9 months)

Provided senior-level technical solutioning within telecom OMS and CRM-related systems, focusing on end-to-end Customer Requirement (CR) development, bug fixing, and downstream activation/data mapping support.

Microservices Architecture Spring Boot Pl SQL Python

Software Engineer

Collabera Pvt Ltd

Jun 2014 - Aug 2015 (1 year 2 months)

Worked on backend engineering for Mobile Number Portability (MNP) infrastructure, configuring and engineering solutions across SQL and UNIX scripting layers, with support and diagnostics for customer-facing issues.

Oracle SQL Mobile Number Portability (MNP)Toad SQL Developer

Software Engineer

Netconnect Pvt Ltd

Aug 2013 - Jun 2014 (10 months)

Engineered backend solutions for Mobile Number Portability (MNP) infrastructures using Oracle SQL and UNIX shell scripts, and supported diagnostics using TOAD, SQL Developer, and BMC Remedy.

Mobile Number Portability (MNP)Oracle SQL Shell Scripting Toad SQL Developer