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Anirudh Maheshwari

@anirudhmaheshwari

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Lead Software Engineer at AIRTEL IQ building AI support workflows that cut support tickets by 70%.

India

Message

At AIRTEL IQ, I architected an AI-powered support chatbot using Spring Boot, MCP, FastAPI, LangChain, and Azure OpenAI GPT-4o. It automated support workflows and reduced support tickets by 70% without L1 intervention.

I also built reusable orchestration and API tooling that reduced development time by 80%, and I mentor five engineers. I support a 20-service production platform across AWS EKS, Google GKE, and Azure AKS.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Airtel IQ

Jun 2025 - Present (1 year 4 months)

Architected an AI-powered support chatbot using Spring Boot, MCP, FastAPI, LangChain and Azure OpenAI GPT-4o, reducing support tickets by 70%. Designed reusable orchestration and API tooling that reduced development time by 80% and mentored five engineers.

Senior Software Engineer

Airtel IQ

Jun 2023 - May 2025 (1 year 11 months)

Built a configurable Kafka-driven workflow engine using JSON-based MongoDB configurations, reducing new-workflow onboarding time by 80%. Designed the IQ Reach platform and optimized Aerospike caching to prevent hot-key failures under peak traffic.

Java Kafka MongoDB Aerospike MySQL AWS Lambda Amazon MSK (Kafka)GCP Dataflow BigQuery SFTP Cross Cloud Data Movement Cross Cluster Failover Workflow Engine Caching High Throughput Data Processing

Software Engineer

Airtel IQ

Jul 2021 - May 2023 (1 year 10 months)

Built a database-agnostic retry framework with Amazon S3 fallback, improving backend-processing resilience. Developed an Elasticsearch-powered CDR dashboard and optimized WhatsApp billing and reconciliation workflows using AWS Glue, Kafka and MySQL.