Jishnu Ganesh

I’m an Endpoint Security Support Analyst with 3+ years of experience supporting enterprise clients on Broadcom Carbon Black App Control and Symantec Endpoint Protection (SEP). I focus on turning endpoint blocks and incidents into clear, evidence-based fixes using structured investigation and log analysis.

In my current role at Concentrix (Client: TD SYNNEX | Broadcom Carbon Black App Control), I investigate 35–40 user-reported endpoint blocks per month in the Carbon Black App Control console. I perform log-based root cause analysis to identify Publisher, Certificate, Updater, and Rapid Config rule issues, then guide administrators through targeted remediation.

I’ve also managed complex multi-month Broadcom engineering escalations by providing complete log documentation, root cause analysis, and consistent customer updates. I’ve served as the primary escalation contact for high-priority and irate users, maintaining strong CSAT performance and zero DSATs.

Previously, I provided L1–L2 support for Symantec Endpoint Protection (SEP) across enterprise clients, resolving agent installation/uninstallation issues, agent-server communication failures, SEPM policy conflicts, and application block investigations. I also bring supporting skills from network/ISP operations and hands-on infrastructure work across Windows Server, macOS, IIS Manager, SQL Server, Linux (basic), TCP/IP, and DNS.