Adam PROWS
@adamprows
I resolve end-user technology issues across Windows, Microsoft 365, cloud tools, devices, and communications systems.
United StatesWhat I'm looking for
I've delivered end-user troubleshooting and desktop support for the Utah State Board of Education, supporting Windows 10 and 11, Zoom conference rooms, Cisco CUCM and Unity VoIP, and Microsoft Endpoint Manager.
I use Microsoft Intune diagnostics, device imaging, TeamViewer remote support, asset inventory, and knowledge-base documentation to keep users productive. I also train users on hardware and software and follow up to ensure satisfaction.
Previously at Oldcastle Materials, I supported Citrix, SharePoint, Okta, Cisco VPN, Microsoft 365, Active Directory, Cherwell, TCP/IP, WebEx, Teams, Windows, and Mac systems while meeting SLA commitments.
Experience
Work history, roles, and key accomplishments
Help Desk Support Analyst
Utah State Board of Education
Aug 2021 - Feb 2026 (4 years 6 months)
Provided end-user troubleshooting and desktop support, ensuring timely resolution of issues. Assisted customers with hardware and software troubleshooting, offering actionable solutions.
Education
Degrees, certifications, and relevant coursework
Tech Skills Online
A+ Certification, Information Technology
Completed A+ Certification in software, hardware, and remote support, including networking and basic server support.
Stevens Henager College
Bachelor of Business Administration, Business Administration and Management
Earned a Bachelor of Business Administration in Business Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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