Jinno De Dios

I build workflow automation and SaaS support systems that remove operational bottlenecks for global clients. Across 18+ years, I've connected end users, developers, and C-suite stakeholders through practical technical delivery.

At Polished Geek, I delivered Tier 2/3 support and workflow consulting for monday.com clients, building automated board structures and integrations with Make, Slack, and Google Workspace. I also created SOPs and led end-user training to reduce resolution turnaround times.

At The Email Experience, I built more than 100 workflow automations, established central KPI tracking, and authored more than 100 SOPs. I've also managed IT deployments and data integrations at Real Property Management Service and enterprise project lifecycles at MITACOR.

I'm a monday.com Certified Consultant with hands-on experience in process engineering, systems integration, business analysis, and technical project management. My earlier account management and business development work sharpened my focus on client retention, measurable outcomes, and long-term partnerships.