Jimarie Ramos Velez

I am a bilingual (Spanish/English) customer service and office professional with hands-on experience in finance assistance, CRM management, and shipping/logistics support. I have supported weekly operations, managed inbound/outbound communications, and maintained client-facing systems.

At Plasmidsaurus I processed 100+ invoices weekly across portals like Coupa and SAP Ariba, triaged customer tickets in HubSpot, and helped develop accessioning procedures for incoming shipments. I led self-directed projects to improve resources, streamline volunteer shipping, and maintain website features and social engagement campaigns.

I bring practical hospitality and reception experience from internships where I coordinated reservations, handled payments, and resolved guest concerns both in person and via phone and email. My background includes hands-on housekeeping and cosmetology roles that reinforced attention to detail and client satisfaction.

I am self-motivated, computer-competent with Microsoft Office and Google Suite, and comfortable using CRM and invoicing systems. I seek roles where I can contribute to efficient operations, improve customer experiences, and continue growing in finance support or client services.