Jill Martini
@jillmartini
Empathetic client-focused coach and customer support professional with strong problem-solving and remote-work skills.
United StatesWhat I'm looking for
I am an empathetic, detail-oriented professional with extensive experience in customer support, client relations, and coaching. I excel at resolving complex issues calmly under pressure, guiding clients through processes, and delivering exceptional, personalized service across in-person and virtual environments.
As a certified life and grief coach and a former boutique owner and flight attendant, I combine strong organizational skills, training experience, and digital proficiency to track client progress, manage operations, and adapt communication to individual needs. I thrive working independently while collaborating effectively with teams to achieve positive outcomes.
Experience
Work history, roles, and key accomplishments
SAFlight Attendant
Spirit Airlines
Jan 2022 - Present (3 years 10 months)
Provide exceptional in-flight service and resolve guest issues calmly and empathetically under high-pressure conditions while maintaining safety and accurate incident documentation.
CDLife & Grief Coach
Coaching Beyond the Door
Jan 2019 - Present (6 years 10 months)
Partner with clients to set and track personal and professional goals, conducting virtual and in-person coaching sessions to drive measurable progress and outcomes.
Boutique Owner / Manager
Jilly’s Boutique
Jan 2014 - Jan 2017 (3 years)
Managed boutique operations including customer service, order coordination, inventory control, and team training to improve accuracy and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
High School Diploma / GED
High School Diploma / GED, General Education
Completed high school level education as indicated by a High School Diploma or GED.
Life Coach Certification
Certificate, Life Coaching
Completed a Life Coach Certification program to provide professional coaching services.
Grief & End-of-Life Coach Training
Certificate, Grief and End-of-Life Coaching
Completed specialized training in grief and end-of-life coaching to support clients through bereavement and end-of-life transitions.
Availability
Location
United StatesAuthorized to work in
Website
coachingbeyondthedoor.comJob categories
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