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Jian Clarice Mercado

@jianclaricemercado

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Project manager specializing in HRIS implementations, transformation, and stakeholder alignment.

United Arab Emirates

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What I'm looking for

I seek a role leading HRIS or digital transformation projects where I can drive end-to-end delivery, stakeholder alignment, and measurable operational improvements.

I am a project and implementation manager with 3+ years leading HRIS, payroll, finance, and digital transformation projects and over a decade of HR operations experience across the GCC, APAC, and the Philippines. I deliver end-to-end implementations, UAT governance, change management, and process optimization, achieving measurable gains in efficiency, adoption, and compliance.

I have led implementations for 20+ organisations, managed multiple concurrent projects, reduced post-go-live defects, and delivered training for hundreds of users. I prioritise pragmatic stakeholder alignment, risk control, and standardised documentation to ensure on-time delivery and sustainable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Implementation / Project Manager

Current

Akrivia HCM

Aug 2025 - Present (4 months)

Lead end-to-end delivery of HR, Payroll, Finance, and Time & Attendance implementations, achieving 100% on-time delivery and zero critical post-go-live issues in 90% of projects while improving delivery efficiency by 25%.

HRIS Implementation Stakeholder Management Payroll Change Management Client Communication

Implementation Consultant

Akrivia HCM

May 2024 - Jul 2025 (1 year 2 months)

Planned and executed HRIS implementations, configured systems to client requirements, and produced training materials that increased user adoption by 30% while reducing scope creep and delivery risks.

HRIS Project Planning And Training Materials User Adoption Risk Management Client Communication Compliance UAT

Functional Consultant

Nathan IT Infrastructure

Feb 2023 - May 2024 (1 year 3 months)

Led cross-functional teams for HRMS implementations, conducted functional and system testing to identify and resolve 95% of critical defects before UAT, and coordinated vendor issue resolution to meet milestones.

Functional Testing & QA Project Delivery Troubleshooting

Human Resource Manager

Maskany Portal

Jun 2021 - Dec 2022 (1 year 6 months)

Led HR operations, recruitment, compensation, and policy development, reducing administrative overhead by 30% through process redesign and increasing employee productivity by 20% via onboarding and training programs.

HR Operations Recruitment Compensation Policy Development Process Optimization Onboarding Training Productivity

HR Assistant Manager

Metropolitan Bank & Trust Company

Jan 2020 - Feb 2021 (1 year 1 month)

Managed enterprise telemedicine and employee care programs during COVID-19, delivering six major initiatives and improving reporting efficiency by 25% while supporting compliance and engagement for 100+ employees.

Program Management Reporting Compliance Training Employee Engagement

Employee Relations Officer

Metrobank Card Corporation

Mar 2012 - Dec 2019 (7 years 9 months)

Managed 200+ employee relations cases, led HR budget planning and cost optimization (recognized as Top Cost Champion), and delivered engagement and leadership programs to maintain turnover below industry benchmarks.

Employee Relations Case Management Budgeting Cost Optimization Employee Engagement Reporting Conflict Resolution

Education

Degrees, certifications, and relevant coursework

De La Salle University

Master of Business Administration, Business Administration

2016 - 2018

Completed a Master of Business Administration with a Management Action Research project on timely approval and release of employee engagement funds at Metrobank Card Corporation.

Assumption College San Lorenzo

Bachelor of Science in Business Administration, Human Resource Development Management

2008 - 2012

Grade: Graduated with Distinction

Activities and societies: Leadership and Departmental Award

Graduated with distinction in Bachelor of Science in Business Administration majoring in Human Resource Development Management; awarded Best Thesis on organization development programs for a BPO company.