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Jhennifeth Soldevilla

@jhennifethsoldevilla

Logistics customer service specialist at Dependable Global Express, coordinating LCL exports across Los Angeles–LATAM trade lanes.

Peru

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At Dependable Global Express, I supported export customer service and LCL operations for Los Angeles–LATAM trade lanes. I assisted with bookings, export customs clearance, shipment follow-up, and coordination with overseas agents and carriers.

I also supervised FCL operations with a team of four, supporting high-volume corporate accounts and coordinating shipment flow across international trade lanes. Through JHEN-DECODIFICA, I developed a personal brand and provided transpersonal coaching and consulting focused on self-awareness and personal development.

Experience

Work history, roles, and key accomplishments

Transpersonal Coach & Consultant

JHEN-DECODIFICA

Apr 2023 - Jan 2026 (2 years 9 months)

Developed and managed personal brand through social media and digital communication. Provided personalized coaching and consulting services focused on self-awareness and personal development.

Social Media Management Digital Communication Coaching Consulting Customer Relationship Management Leadership Communication Skills Business Management Service Sales

Export Customer Service LATAM

Dependable Global Express (DGX USA)

Dec 2014 - Mar 2023 (8 years 3 months)

Assisted customers with booking requests and performed export customs clearance through CargoWiseOne and ACE. Coordinated with overseas agents, managed routes, and negotiated quotations to ensure smooth cargo movement.

Cargowise One Ace Customer Service Export Documentation Customs Clearance Freight forwarding Negotiation Communication Skills Coordination

Import Customer Service

MSL Corporate

Jun 2014 - Nov 2014 (5 months)

Coordinated and monitored import shipments from origin to final destination. Maintained communication with customers, overseas agents, and operations department regarding shipment status and cargo coordination.

Import Operations Shipment Tracking Documentation Client Communication Coordination

FCL Team Leader

Dependable Global Express (DGX USA)

Jul 2011 - Jan 2014 (2 years 6 months)

Supervised FCL operations with a team of four members, providing operational support, training, and problem resolution. Coordinated shipment flow and prepared status reports for the Export Manager.

Team Leadership FCL LCL Operations Supervision Training Problem Solving Reporting Coordination

Export Documentation (FCL)

Dependable Global Express (DGX USA)

Jul 2010 - Jul 2011 (1 year)

Coordinated export documentation, bookings, vessel scheduling, and shipment tracking for ocean freight operations. Issued Master B/L, House B/L, cargo manifests, and other export documents.

Export Documentation Ocean Freight Booking Vessel Scheduling Shipment Tracking Bill Of Lading (B L)Invoicing