Andrea Condori Gonzalez

Managed air and ocean freight logistics through the platform, preparing bids and coordinating with clients, brokers, agents, and carriers. Tracked export and import shipments to and from the United States, ensuring accurate traceability.

Managed high-volume customer inquiries via Zendesk, Zowie, and Magento for a premium DTC beauty brand, meeting SLA targets. Resolved complex product and order disputes, contributing to loyalty and retention metrics.

Provided logistical coordination for migrant resettlement programs to Canada, the United States, and Australia. Ensured timely processing of beneficiary documentation and travel arrangements across government agencies.

Built and maintained KPI dashboards to monitor customer support performance. Conducted CRM analysis using Zendesk data to identify service gaps and reduce resolution times, and developed operational manuals and training materials.

Supported creators and users with U.S. payment processing, account setup, verification, and platform compliance. Managed review of sensitive documents and personal data updates in accordance with company policies.

Provided bilingual (English/Spanish) phone support to U.S. passengers regarding Frontier Airlines travel policies and processes. Handled pre- and post-flight inquiries and resolved escalations to maintain customer satisfaction.

Assisted domestic and international passengers at check-in counters, boarding gates, and waiting areas. Executed check-in, baggage handling, and ancillary service sales, ensuring smooth boarding operations.

Prospected property owners and buyers and managed a portfolio of rental and for-sale listings. Drove tenant acquisition through digital advertising campaigns, achieving high visit-to-conversion rates.

Conducted field interviews with convicted minors as part of a national criminology research program. Co-authored two published books on criminal phenomena in Peru.

Prospected mining clients and contractors and managed the commercial pipeline and tender processes. Reorganized the sales department by introducing software-based claims tracking, improving response times and customer satisfaction.

Managed billing, purchasing, accounts receivable, accounts payable, and vendor administration for daily operations.

Supported document control, invoice issuance, banking coordination, and vendor management.

Ongoing certification in Software Design and Architecture from Certus, currently in progress.

Certification in Programming Fundamentals from Certus, completed in 2025.

Master's in Industrial Engineering from Universidad Nacional Mayor de San Marcos, completed in 2018.

Bachelor of Science in International Business Administration from Universidad de San Martín de Porres, completed in 2012.