Evelien van Dooren
@evelienvandooren
Results-driven logistics and export operations professional with 8+ years in international shipping and customer service.
What I'm looking for
I am a logistics and customer service professional with over eight years of experience in international shipping, freight forwarding, and maritime documentation. I consistently manage complex import/export files, ensuring documentation accuracy and compliance across trade lanes.
My background includes end-to-end freight operations, billing resolution, container coordination, and operational planning. I have supported executive management and supervised order processing while maintaining strong client relationships.
Multilingual communication is a core strength — I am fluent in Dutch, English, and Spanish, with advanced French — which helps me coordinate effectively with international clients, suppliers, and warehouse teams.
I hold a Master’s in Translation and a Bachelor’s in Applied Linguistics, and I’ve completed advanced Excel and maritime documentation training. I bring a detail-oriented, service-focused approach to streamline processes and deliver timely, compliant shipments.
Experience
Work history, roles, and key accomplishments
Export Manager
Rasteli N.V.
Jan 2023 - Jan 2026 (3 years)
Managed international shipments and ensured full export documentation compliance, coordinated clients, suppliers and warehouse teams to guarantee on-time delivery, and supported executive management with operational planning.
Freight Forwarding Agent
Rhenus Logistics
Jan 2022 - Jan 2023 (1 year)
Handled end-to-end import and export files across multiple trade lanes, prepared quotations and managed invoicing, and coordinated inland waterway transport with proactive customer support.
Customer Service Representative
Boeckmans NV
Jan 2019 - Jan 2022 (3 years)
Processed bookings and monitored shipment progress, prepared and amended Bills of Lading and manifest corrections, and ensured compliance with customs documentation (DGD, VGM).
Customer Service & Liner Support
Cosco Shipping Lines
Jan 2016 - Jan 2019 (3 years)
Managed booking requests and shipment follow-up, resolved billing discrepancies and amended Bills of Lading, and monitored outstanding invoices to ensure timely documentation processing.
Move Coordinator
Gosselin Mobility
Jan 2014 - Jan 2015 (1 year)
Coordinated international relocations, managed client communication, handled invoicing and cost analysis, and ensured high client satisfaction in complex cross-border operations.
Education
Degrees, certifications, and relevant coursework
Evelien hasn't added their education
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