Open to opportunities

Jhay UK Wone

@jhayukwone

Message

I resolve customer issues, maintain accurate records, and support efficient remote service operations.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or data-focused role where I can resolve customer issues, maintain accurate records, support efficient operations, and contribute to positive service experiences.

I've supported customers at Nexora Solutions and Trinitate Ltd through email, service requests, account updates, and issue resolution. I maintain accurate customer records in CRM systems and databases while protecting sensitive information.

With a BSc in Statistics, I bring strong data accuracy, documentation, Excel, Google Sheets, and remote collaboration skills. I've maintained data accuracy above 98%, prepared reports and service documentation, and helped teams improve customer satisfaction and workflow efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support / Data Entry Agent

Nexora Solutions

Aug 2023 - Oct 2025 (2 years 2 months)

Responded to customer inquiries via email and internal systems, resolved issues, and escalated complex cases. Maintained customer records in databases and CRM systems with high accuracy.

Customer Support Email Communication CRM Data Entry Problem Solving Time Management Documentation