Jex Garcia
@jexgarcia
E-commerce Operations Specialist specializing in voucher campaigns, analytics, and stakeholder coordination.
ZimbabweWhat I'm looking for
I’m an E-commerce Operations Specialist with nearly 10 years supporting Lazada marketplace operations in Singapore. I focus on end-to-end campaign execution—especially voucher operations—while keeping stakeholders aligned and execution precise.
I’ve managed voucher campaign operations across 7 Singapore-based banking partners, earning a 98% campaign accuracy rate during major promotional events. I oversee real-time monitoring of 50+ monthly campaign activations, quickly identifying and resolving setup issues to protect operational compliance.
My work centers on stakeholder coordination, quality assurance, and analytical reporting. I use Microsoft Excel functions such as Pivot Tables, VLOOKUP, and XLOOKUP to drive weekly business review insights and improve decision-making through performance reporting.
Before focusing on campaign operations, I supported IP (Intellectual Property Rights) complainant case handling, investigated and removed product SKUs violating brand policies, and helped maintain marketplace compliance. I also developed and optimized product listings, and handled seller concerns through Zendesk ticketing with consistent service quality.
Experience
Work history, roles, and key accomplishments
E-Commerce Operations Specialist
Lazada Singapore
Jul 2022 - Apr 2026 (3 years 9 months)
Managed voucher campaign operations and process execution for Lazada, supporting 7 Singapore-based banking partners. Achieved 98% campaign accuracy during major promotions by monitoring 50+ monthly activations, resolving setup issues, and ensuring SOP-aligned compliance.
IPR Operations Specialist
E-Konflux Solutions Inc.
Jan 2018 - Jan 2022 (4 years)
Handled Intellectual Property Rights (IPR) complaints through timely email coordination and case handling across the Lazada e-commerce platform. Investigated and removed product SKUs violating brand policies and supported compliance enforcement actions for reported counterfeit or unauthorized listings.
Product Listing Developer
E-Konflux Solutions Inc.
Jan 2016 - Jan 2018 (2 years)
Developed and optimized client product listings to ensure accurate presentation and marketplace compliance. Uploaded and maintained seller catalogs with 100% accuracy standards and earned Top Agent recognition for outstanding performance in Aug–Sep 2017.
Zendesk Ticketing Support
E-Konflux Solutions Inc.
Jan 2015 - Jan 2016 (1 year)
Provided email-based operational support to Lazada platform sellers using Zendesk to resolve account, listing, and marketplace inquiries. Maintained service quality standards through efficient ticket management and timely responses.
Education
Degrees, certifications, and relevant coursework
Pangasinan State University – Lingayen Campus
Bachelor of Science in Hospitality Management, Hospitality Management
2010 - 2014
Earned a Bachelor of Science in Hospitality Management at Pangasinan State University – Lingayen Campus from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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