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sameera SamSS
Open to opportunities

sameera Sam

@sameerasam

Amazon Operations expert with 8+ years driving Seller Central excellence across 7+ global marketplaces.

Zimbabwe
Message

What I'm looking for

I’m looking for a role where I can own end-to-end Amazon Seller Central operations, improve process and SLA performance, and handle complex escalations—while mentoring others in a customer-obsessed, fast-paced environment.

I’m a results-driven Amazon Operations expert with 8+ years at Amazon, specializing in Seller Central operations and global marketplace management across 7+ marketplaces. I help sellers win by resolving high-stakes issues like account reinstatement, listing hijacking, listing deactivations, brand gating, and A+ Content setup—using data-driven root cause analysis.

I also bring leadership and process excellence: I’ve mentored 25–50 team members, designed onboarding programs, documented SOPs to reduce error rates, and consistently met SLA targets through proactive communication and systematic troubleshooting. Before Amazon, I worked in banking operations at HSBC, strengthening my risk mindset through fraud detection and regulatory compliance, which I apply to ensure strong account health and operational standards.

Experience

Work history, roles, and key accomplishments

Amazon logoAM

Marketplace Associate Advisor

Jan 2016 - Jan 2024 (8 years)

Provided Seller Central subject-matter expertise across 7+ global marketplaces (India, US, UK, Canada, Australia, Singapore, Japan), resolving complex listing, catalog, and feed-processing issues to sustain strong seller satisfaction and SLA performance. Managed account reinstatements/appeals and listing hijacking cases, set up A+ Content and storefronts, and mentored 25–50 team members through on

HS

Customer Service Executive

Handled risk assessment and fraud detection across banking operations, supporting compliance reviews and audit procedures with zero compliance breaches in assigned accounts. Investigated and escalated suspicious activities and maintained audit trails through cross-functional coordination with Compliance, Legal, and Operations.

Education

Degrees, certifications, and relevant coursework

Andhra University logoAU

Andhra University

Master of Business Administration (MBA), Business Administration

Completed a Master of Business Administration (MBA) at Andhra University.

Tech stack

Software and tools used professionally

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