sameera Sam
@sameerasam
Amazon Operations expert with 8+ years driving Seller Central excellence across 7+ global marketplaces.
ZimbabweWhat I'm looking for
I’m a results-driven Amazon Operations expert with 8+ years at Amazon, specializing in Seller Central operations and global marketplace management across 7+ marketplaces. I help sellers win by resolving high-stakes issues like account reinstatement, listing hijacking, listing deactivations, brand gating, and A+ Content setup—using data-driven root cause analysis.
I also bring leadership and process excellence: I’ve mentored 25–50 team members, designed onboarding programs, documented SOPs to reduce error rates, and consistently met SLA targets through proactive communication and systematic troubleshooting. Before Amazon, I worked in banking operations at HSBC, strengthening my risk mindset through fraud detection and regulatory compliance, which I apply to ensure strong account health and operational standards.
Experience
Work history, roles, and key accomplishments
Provided Seller Central subject-matter expertise across 7+ global marketplaces (India, US, UK, Canada, Australia, Singapore, Japan), resolving complex listing, catalog, and feed-processing issues to sustain strong seller satisfaction and SLA performance. Managed account reinstatements/appeals and listing hijacking cases, set up A+ Content and storefronts, and mentored 25–50 team members through on
Customer Service Executive
Handled risk assessment and fraud detection across banking operations, supporting compliance reviews and audit procedures with zero compliance breaches in assigned accounts. Investigated and escalated suspicious activities and maintained audit trails through cross-functional coordination with Compliance, Legal, and Operations.
Education
Degrees, certifications, and relevant coursework
Andhra University
Master of Business Administration (MBA), Business Administration
Completed a Master of Business Administration (MBA) at Andhra University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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