Open to opportunities

Jessica Rodriguez

@jessicarodriguez5

Message

I am an experienced business analyst and Workfront administrator focused on process improvement.

United States

Message

What I'm looking for

I seek a collaborative role applying business analysis, Workfront administration, and process improvement to drive measurable operational efficiency and grow into greater responsibility.

I am a senior analyst and Workfront administrator who focuses on improving processes, delivering clear analytics, and ensuring system reliability.

I mapped end-to-end processes and created tailored monthly analytics and reports that informed senior management decisions, while collaborating with IT to test and implement platform enhancements.

As a Workfront system administrator I built reports and dashboards, conducted system audits, managed onboarding/offboarding, and produced PMO processes and training documentation to improve operational readiness.

Earlier roles included research and records reorganization in SharePoint, implementing training curricula, and digitizing retail operations; I hold Workfront Administrator and Biomedical Research certifications and prioritize accuracy, compliance, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Senior Analyst

Verizon

Nov 2019 - May 2020 (6 months)

Mapped processes and delivered tailored monthly analytics and reports to senior management to identify improvement opportunities and enhance retail merchandising system usability.

Excel Data Analysis Reporting QA Testing Requirements Gathering

Workfront System Administrator

Verizon

Sep 2018 - Nov 2019 (1 year 2 months)

Managed Workfront administration, created reports and dashboards for PMO and leadership, and conducted system audits and sandbox testing to ensure release readiness.

Workfront Dashboards Sandbox Training

Project Assistant

Prolong Pharmaceuticals

Aug 2015 - Sep 2018 (3 years 1 month)

Compiled project reports and reorganized SharePoint records to improve compliance-driven recordkeeping and documentation accuracy across the Translational Research department.

SharePoint Record keeping Training Development Documentation

Assistant Manager

Privilege Foods Inc.

May 2014 - Aug 2016 (2 years 3 months)

Implemented ePOS Now to digitize retail operations, improved cash handling accuracy, and developed customer service strategies to increase loyalty and satisfaction.

EPOS Now Retail Operations Customer Service Team Leadership POS Troubleshooting

Undergraduate Assistant

Rutgers University Child Center

Sep 2013 - May 2014 (8 months)

Supported behavioral research by recruiting participants, administering tests and surveys, and preparing data visualizations for presentations to research teams.

Survey Design Data Collection Data Analysis