Kimberly Luan

Led modernization initiatives across the merchandising division, utilizing VBA automation and business intelligence tools to streamline operations and drive impactful business transformation. Designed and delivered a comprehensive training program for 200+ employees, focusing on advanced Excel functionality and system best practices—reducing onboarding time and data entry errors by 40%.

Orchestrated a multi-system consolidation initiative following the acquisition of Speedway and Stripe, unifying system logic across three brands and boosting inventory and sales accuracy by 40%. Engineered SAP configuration enhancements that streamlined merchandising operations and cut manual touchpoints by 30%.

Revamped legacy SAS programs by integrating automated quality control checks, significantly enhancing data validation accuracy and reducing processing turnaround times. Executed quarterly risk modeling for Central Division Operations (CDO) to inform actuarial forecasts and ensure alignment with regulatory and compliance standards.

Developed and executed a comprehensive content strategy framework, resulting in a 200% increase in brand exposure within six months. Implemented targeted marketing funnels that drove average weekly viewership from 5,000 to 200,000+ across platforms, while increasing website traffic by 20%.

Grade: Phi Theta Kappa Scholarship (2019-2022), Comet Transfer Scholarship (2019-2022)

Activities and societies: Co-Chair of Women & Children’s Health Committee (2018-2019) in PTK, Co-Chair of Austin State Hospital Committee in PTK (2019)

Completed a Bachelor of Science in Information Technology & Systems. Gained foundational knowledge in IT and systems management.