Open to opportunities

Jessica Montgomery

@jessicamontgomery

Message

I resolve healthcare technology workflows, EHR issues, and HIPAA-compliant support requests.

United States

Message

What I'm looking for

I'm seeking a remote healthcare IT or EHR application support role where I can resolve user issues, improve clinical workflows, maintain HIPAA-compliant data practices, and grow my healthcare technology skills.

I've supported prescription and patient-information workflows at Walgreens, troubleshooting software access and data-entry issues while handling PHI under HIPAA guidelines.

Across remote roles with Activus Connect, BeneFeds, Remote Working Solutions, and A Place for Moms, I've managed high-volume Salesforce database tickets, diagnosed account discrepancies, and improved communication tracking efficiency by 12%. I sustained a 96% accuracy and service delivery rate while managing a 15% increase in database inquiries.

I'm building specialized Business Healthcare Technology knowledge through EHR applications, healthcare informatics, database management, and regulatory compliance coursework. In my EHR capstone, I configured user access and clinical intake forms, then documented 15+ software logic errors through validation testing.

Experience

Work history, roles, and key accomplishments

Call Center Specialist 1

Walgreens

Jan 2023 - Dec 2024 (1 year 11 months)

Troubleshot and resolved software access and data input errors for customer prescription pipelines, ensuring high-accuracy data synchronization. Handled confidential Patient Health Information (PHI) within federal HIPAA guidelines and promoted the Save-A-Trip program.

Troubleshooting Synchronization HIPAA compliance PHI Security Knowledge Management Customer Service

Remote Customer Service Ambassador

Activus Connect LLC

Sep 2022 - Dec 2023 (1 year 3 months)

Managed the lifecycle of 80+ daily database tickets within Salesforce CRM, maintaining precise electronic data documentation across omni-channel environments. Analyzed system inputs to diagnose account discrepancies and exceeded key technical performance metrics.

Salesforce Ticket Management Data Analysis Omni Channel Support Performance Metrics

Customer Service Representative

Remote Working Solutions

Jun 2019 - Aug 2022 (3 years 2 months)

Improved communication tracking efficiency by 12% as the primary technical interface for older adult support networks. Managed and queried internal resource databases to match families with assisted living housing and medical offerings.

Communication Tracking Customer Service

Education

Degrees, certifications, and relevant coursework

Georgia Northwestern Technical College

Diploma, Business Healthcare Technology

2025 -

Pursuing a Diploma in Business Healthcare Technology (BHT2) with coursework in EHR applications, healthcare informatics, database management, and HIPAA compliance.