At Senator Hotels & Resorts, I manage reservations from confirmation through changes and cancellations, verifying booking details along the way. I also support customers by phone, email, and chat using Freshworks, following company policies and service standards.
At UNO Call Center, I assisted customers by chat and email with gift card status for shopping promotions. Earlier, I handled resort check-ins and check-outs, shared information about resort services, and addressed guest issues and complaints as a Receptionist at VH Atmosphere.
