Open to opportunities

Jessica Lavoie

@jessicalavoie

Message

Results-driven Quality Assurance Engineer specializing in test automation, cybersecurity, and systems reliability.

United States

Message

What I'm looking for

I seek a collaborative role leveraging test automation and cybersecurity skills in an Agile/DevOps environment, focused on impact, growth, and secure, reliable releases.

I am a Quality Assurance Engineer with over 10 years of progressive experience in software testing, automation, network troubleshooting, and systems assurance. I blend manual and automated testing expertise to ensure enterprise software meets high standards of performance, security, and user experience.

At Parasoft I designed and executed automated and manual test cases, developed Selenium and Python scripts, and conducted API testing with Postman and Open API specifications, contributing to a more reliable release pipeline. I led end-to-end test cycles, including smoke, regression, and performance testing across Linux and Windows environments.

Previously I provided Tier-2 technical support, installed and configured on-premise and cloud software, and created troubleshooting guides that improved resolution times. I also supported LAN/WAN networks, root-cause analysis of outages, and cybersecurity posture improvements with Tech Pacific and Intratek.

I hold a B.Sc. in Computer Science and an Associate Degree in Information System Security / Information Assurance, and I am passionate about continuous learning, AI-driven solutions, and secure software development practices. I collaborate across teams to deliver dependable, secure products and drive measurable quality improvements.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Engineer II

Current

Parasoft

May 2022 - Present (3 years 5 months)

Designed and executed automated and manual test cases for enterprise tools, developed Selenium/Python automation to increase test coverage and reduce regression cycles, and improved product release quality by over 70%. Led API, smoke, regression, and performance testing across Linux and Windows environments.

Selenium Python Postman API Testing Jenkins SQL Linux CI CD Jira

Quality Assurance Engineer

Parasoft

May 2016 - Apr 2022 (5 years 11 months)

Executed manual and automated test plans, collaborated with developers to resolve defects, and maintained automation scripts to enhance test coverage and accelerate release cycles.

Test Planning Selenium Python Postman Regression Testing Jira Linux CI CD

Associate Quality Assurance Engineer

Parasoft

Sep 2015 - Apr 2016 (7 months)

Supported QA activities including manual and automated test execution, defect tracking, and test documentation to ensure product stability during release cycles.

Manual Testing Selenium Postman Bugzilla SQL Linux Regression Testing

Support Engineer

Parasoft

Jul 2014 - Sep 2015 (1 year 2 months)

Provided Tier-2 technical support to enterprise clients, diagnosed software and network issues, and produced troubleshooting guides that improved resolution time by 25%.

Troubleshooting Documentation Customer Support

Network & Applications Engineer

Tech Pacific

Nov 2013 - Jun 2014 (7 months)

Installed and maintained LAN/WAN networks, performed software deployments and testing, and conducted root-cause analysis to improve uptime and cybersecurity posture.

LAN WAN Software Deployment Troubleshooting Root Cause Analysis

Senior National Service Desk

Intratek Computer Inc

Sep 2005 - Oct 2013 (8 years 1 month)

Provided nationwide IT service desk support for over 100 VA hospital locations, managed AD and Citrix access, and maintained a 95% ticket closure rate within SLA.

Service Desk Active Directory Citrix Ticketing (Remedy)IT Support Troubleshooting SLA Management

Accounts Receivable Representative

Hunter Douglas

Feb 2002 - Aug 2006 (4 years 6 months)

Managed financial records and invoicing, supported accounting software migration, and implemented documentation procedures that improved transaction accuracy by 20%.

Accounts Receivable Data Migration Microsoft Office Process Improvement