Jessica Johanan

Provided case management services to adults and children with mild to severe mental illness and/or chemical dependencies, coordinating community-based support and treatment planning. Supported execution of individualized service plans and facilitated access to community resources and health insurance benefits.

Managed outreach and support for special access projects in rural areas by collecting, recording, analyzing, and reporting data. Oversaw chargeback and reimbursement processing for pharmaceutical discount programs, resolving issues to maintain compliance and customer relations.

Processed high volumes of daily leave requests and managed FMLA claims and accommodations for private airline pilots. Handled a variety of leave request administration tasks.

Supported administrators and teachers in providing education to elementary and high school students. Served as PTA president, leading meetings with stakeholders and resolving conflicts through diplomacy and public-facing presentations.

Processed billing for mental health clinic services, managing insurance claims while maintaining patient confidentiality and supporting revenue cycle needs. Used EPIC for electronic medical records and coordinated/negotiated provider contracts to ensure accurate referral and insurance information.

Processed orders, billed insurance, and coordinated drop-shipping of ostomy products to patients’ homes. Supported product launches and resolved escalated customer inquiries related to complex billing and billing questions, while managing large inventory volumes.

Worked as a direct support professional providing support to individuals with incapacitating and severe developmental disabilities.

Provided support as a mental healthcare pharmacy technician at Ohio Guidestone.

Managed budgets for NIH and other sponsored grant projects, supporting compliance with federal and other applicable laws. Coordinated pre-award administration, oversaw contracts and scope of work in PeopleSoft Financial, and supported distribution of grant money to contracted recipients.

Marketed a preventive transition care program for senior and critically ill patients to help reduce hospitalization rates and healthcare costs. Scheduled in-home nurse visits to support patient adherence and reduce missed clinic appointments.

Managed alumni relations and mailings using Ellucian Advance alumni database in coordination with IT. Supported fundraising event creation, student hiring and supervision, payroll/timesheets, donor reporting, and nursing student cohort activities.

Assisted a psychiatrist through the Cleveland State University Counseling & Testing Center.

Grade: Dean’s List

Earned a Bachelor of Science in Health Science from Cleveland State University, with coursework in chemistry, anatomy, physiology, biology, statistics, and calculus.

Grade: GPA: 3.73/4.0; Dean’s List

Earned a Master of Science in Legal Studies from Purdue University Global, with coursework including legal research, analysis and writing, contracts, and applied research.