JJJessica Jarabelo
@jessicajarabelo
Customer-focused operations and customer service leader with global events and CX automation experience.
PhilippinesWhat I'm looking for
I am a customer service and operations leader with 16 years of cross-industry experience spanning F&B, sales & marketing, and operations, supporting global markets and events. I drive growth-focused initiatives, improve customer experience through AI/chatbot integrations, and manage international shipments, invoicing, and compliance while collaborating closely with executive leadership.
My background includes heading customer service for Edmark Malaysia, organizing distributor events across the USA, UAE, and other markets, and producing marketing programs and FAQs for external channels. I bring practical experience with ticketing and knowledge-base tools, CRM/distributor systems, and creative program planning to deliver measurable operational improvements and engaged distributor communities.
Experience
Work history, roles, and key accomplishments
Head of Customer Service
Edmark Malaysia Sdn. Bhd
Jan 2023 - Present (3 years 1 month)
Spearheads global customer service operations, improving CX through AI chatbot integration and managing escalations, invoicing, and international shipments while leading event-driven membership drives.
Branch Officer In-Charge
Edmark
Jan 2015 - Jan 2023 (8 years)
Managed day-to-day branch operations, prepared sales and bonus reports, coordinated product activation with Accounting and IT, and executed purchase orders to support sales continuity.
Marketing Assistant
Edmark Philippines Inc
Jan 2014 - Jan 2015 (1 year)
Generated leads and supported product promotion efforts, coordinated and executed events, and collaborated with product teams to modernize promotional materials.
Freelance Brand Ambassador
Various Alcohol Brands
Jan 2013 - Jan 2014 (1 year)
Represented multiple alcohol brands at promotional events, driving brand visibility and customer engagement through in-person marketing activities.
Checker
Metro Main Star Asia Corporation
Jan 2012 - Jan 2013 (1 year)
Performed cashier and checking duties at SM Department Store Novaliches, ensuring accurate transactions and customer service.
Team Member / Kitchen Prep
Roasters Philippines Inc.
Jan 2007 - Jan 2011 (4 years)
Supported front-of-house and kitchen preparation tasks at Kenny Rogers Roasters, maintaining food prep standards and customer service.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University (Valenzuela)
Bachelor of Science in Business Administration, Marketing Management
2022 - 2024
Completed a Bachelor of Science in Business Administration with a major in Marketing Management between 2022 and 2024.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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