Open to opportunities

Jessica Guimaraes

@jessicaguimaraes

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Experienced professional in insurance and financial services.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my skills in customer service and sales.

With over 8 years of experience in insurance, financial services, sales, and customer support, I have developed a strong background in commercial management and customer service. My journey has taken me from Brazil to Canada and now to the U.S., where I have honed my skills in sales strategy development and client portfolio management.

Throughout my career, I have been recognized for my efficiency, organization, and interpersonal skills. My advanced proficiency in Excel and the full Microsoft Office Suite has enabled me to analyze KPIs, manage budgets, and create impactful financial reports. I thrive in dynamic environments and am committed to delivering exceptional results for my clients and employers.

Experience

Work history, roles, and key accomplishments

Commercial Manager

Liberty Mutual

Apr 2022 - Apr 2024 (2 years)

Managed client portfolios and broker teams, providing training on company insurance products. Analyzed production, KPIs, and budgets, creating financial and operational reports using Power BI and Salesforce.

KPI Analysis Budgeting Power BI Salesforce

Commercial Manager & Customer Service

Banco Mercantil Do Brasil

Jan 2021 - Mar 2022 (1 year 2 months)

Sold financial products and banking services, delivering personalized customer support and investment assistance. Managed team performance and consistently achieved sales goals.

Financial Services Sales Banking Customer Support Investment Assistance Team Management Sales Goals

Insurance Analyst – Private Pension

Fiat Chrysler Rimaco Brasil Corretora De Seguros

Sep 2014 - Dec 2020 (6 years 3 months)

Managed private pension plans for Fiat and CNHi employees, advising on pension regulations and legislation. Created financial reports, invoices, and benefit simulations, while supporting executive management and managing KPIs, budgets, and internal processes.

Private Pension Management Financial Reporting Benefit Simulations KPIs Budgeting Excel

Sales & Export Representative

Altivo Pedras

Jan 2012 - Jul 2014 (2 years 6 months)

Managed client relationships in domestic and international markets, overseeing export processes and deadline compliance. Participated in trade fairs and industry events, and issued electronic invoices and performed technical translations.

Client Relationship Management Export Trade Fair Participation Invoicing Technical Translation

Education

Degrees, certifications, and relevant coursework

Newton Paiva University

Bachelors Degree, Business Administration and Economics

2018 - 2022

Completed a comprehensive program focusing on business administration and economics. Gained foundational knowledge in economic principles, business management, and financial concepts.

ILAC Academy

English Language Program, English Language

Participated in an English language program as part of a cultural exchange. Enhanced English proficiency and gained international experience.

SB Coaching

Business Acceleration Program, Business Acceleration

Completed a business acceleration program to enhance business acumen and strategic skills. Focused on practical applications for business growth and development.