jessica graves
@jessicagraves
I resolve sensitive people concerns through documentation, de-escalation, and cross-team coordination.
United StatesWhat I'm looking for
I've supported high-volume guest, patient, and customer operations at Pirates Voyage Dinner & Show, Nichols Family Medicine, Spartanburg Regional Hospital, and Ecotec Pest Control. I handle escalated concerns, sensitive disputes, confidential records, and detailed documentation with professionalism and discretion.
Across hospitality, healthcare, and office administration, I've gathered facts, coordinated resolutions with leadership and frontline teams, and worked within compliance-driven workflows including HIPAA. I'm seeking to bring my calm, organized approach to Associate Relations, Employee Relations, or HR Investigations.
Experience
Work history, roles, and key accomplishments
Guest Services
Pirates Voyage Dinner & Show
Jan 2023 - Present (3 years 8 months)
Manage high-volume guest interactions and resolve escalated complaints in a fast-paced environment. Document customer concerns and coordinate resolution with management.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education in 2006.
Availability
Location
United StatesAuthorized to work in
Job categories
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