Jessica Cedeno

Handles insurance claims and patient assistance processes, updated RX-Home records, completed outbound patient calls, and trained new hires to improve team throughput and accuracy.

Collected patient, billing and insurance information, prepared admission/discharge documentation, and supported inbound patient inquiries to maintain accurate records and improve admission workflows.

Maintained case records, conducted investigations to locate non-custodial parents, executed wage garnishment paperwork, and appeared in court to present case facts and support enforcement actions.

Processed reemployment assistance claims, performed eligibility reviews and worksearch audits, and researched claimant issues to ensure accurate determinations and program compliance.

Maintained resident records, processed rent/deposit transactions, handled applications and notices, coordinated maintenance requests, and conducted property inspections to support community operations.

Managed departmental supplies and mail, coordinated post-closing documentation and inspector scheduling, updated MLS entries, and supported front-office tasks and SharePoint documentation.

Completed high school diploma with coursework preparing for entry-level administrative and customer-service roles.

Attended college coursework at St. Petersburg College focused on skills relevant to administrative, property management, and customer service positions.