@jessicacarcamo
Bilingual Legal Intake Specialist at HKM, managing cases and client interviews while bringing 10+ years of higher education teaching experience.
El SalvadorAt HKM, I manage cases and interview clients to gather key information, provide case updates, and respond to inquiries. I work remotely as a Bilingual Legal Intake Specialist.
At the University of El Salvador, FMO, I teach English grammar, methodology, reading, and conversation at levels A2–C1. I contributed to translating the English Teaching program curricula and served on the committee revising the Foreign Language degree program.
Work history, roles, and key accomplishments
HKM
Jan 2025 - Present (1 year 9 months)
Manage cases and conduct client interviews to gather key information. Maintain communication with clients, provide case updates and address inquiries.
University of El Salvador, FMO
Jan 2017 - Present (9 years 9 months)
Taught A2-C1 grammar, English Teaching Methodology, and Reading and Conversation. Contributed to translating the English Teaching program curricula and served on the curriculum revision committee.
Centro Cultural Salvadoreño Americano
Jan 2016 - Dec 2025 (9 years 11 months)
Taught TOEFL preparation courses and intensive English (A1–C1) to learners of all ages, in person and online.
UES-FMO
Jan 2022 - Dec 2023 (1 year 11 months)
Facilitated communicative and technical English modules online for the International Trade Logistics program.
Teleperformance
Jan 2021 - Dec 2022 (1 year 11 months)
Provided English-language technical support to AT&T / U-verse customers.
CentroEscolar FedericoArnoldoGarcíaPrietoH
Jan 2014 - Dec 2015 (1 year 11 months)
Taught English to middle school students and intensive English to adults.
Degrees, certifications, and relevant coursework
M.A., Higher Education Teaching & Learning
2018 - 2025
Pursued a Master's degree in Higher Education Teaching & Learning, completing the program in 2025.
Certificate, Teaching Practices for TOEFL Courses
2019 - 2019
Completed Teaching Practices for TOEFL Courses and Enhancing Teaching Skills training.
Certificate, Youth Ready methodology
2019 - 2019
Completed the Youth Ready methodology training over a 6-month period.
Certificate, Teaching Literacy
2017 - 2017
Completed the Teaching Literacy: The Reading and Writing Connection course.
B.A., English Language Teaching
2009 - 2015
Earned a Bachelor's degree in English Language Teaching with a specialization in Technical English.
Certificate, Call Center Training
2012 - 2012
Completed a 40-hour Call Center Training program.
Software and tools used professionally
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