Jesús González González

As a dedicated Customer Care Supervisor at Velovita, I have successfully spearheaded the training of new recruits, cultivating a skilled and confident team that excels in delivering exceptional customer service. My role involves creating detailed performance reports, including KPIs and other key metrics, which drive continuous improvement within the department. I pride myself on facilitating seamless cross-functional collaboration to efficiently address complex cases while upholding operational excellence.

Prior to my current position, I served as a Customer Care Representative at Velovita and Ttec, where I honed my communication skills and built lasting customer relationships. My experience includes providing assistance through various channels such as LiveChat, email, and online ticket systems, ensuring customer satisfaction and retention. I am passionate about promoting supplementary services and contributing to revenue growth, making me a valuable asset to any customer-focused organization.