Jessa Bresser

Built a 100% referral-based freelance design practice, retaining all clients for repeat brand identity and illustration engagements since 2022. Designed and delivered brand identity systems, illustrations, and visual content for clients across various industries, managing client relationships and project timelines independently.

Managed the calendar, inbox, and daily schedule for the company President and Owner, coordinating 10-15 meetings weekly and 10-20 emails daily with zero scheduling conflicts. Served as primary point of contact and gatekeeper, maintaining strict confidentiality.

Increased new-hire readiness by designing and delivering onboarding and training programs for 20 hires and 15 tenured staff. Strengthened client retention across 5-10 assigned accounts by acting as primary liaison between clients, team leaders, and executive leadership.

Booked and managed flights, hotels, and rental cars for corporate clients across ~10 industries nationwide, processing ~210 bookings monthly. Maintained 98%+ on-time booking accuracy while managing simultaneous corporate travel accounts.

Grew and retained a $2M book of business by managing renewals, cross-sell opportunities, and carrier negotiations, achieving a 95% client retention rate. Secured competitive coverage terms by building strategic partnerships with Ontario's top three carriers.

Averaged $750 in sales per shift against a $600 quota at one of the busiest Clinique retail locations in Canada, ranking second nationally after Toronto Eaton Centre.

Completed an Advanced Diploma in Graphic Design at Fanshawe College from 2014 to 2015.

Earned a College Certificate in Art Fundamentals from Seneca Polytechnic in 2010.