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Jeslin Joseph

@jeslinjoseph

Client Success Manager at Deloitte, where I reduced client risks by more than 30% across IT and manufacturing organisations.

United Kingdom

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What I'm looking for

I’m looking to return to full-time work as a Customer or Client Success Manager.

At Deloitte LLP, I built long-term client relationships, managed expectations, and developed customer success plans around client goals and success metrics. I also supported client work involving SAP and Oracle software.

As a Senior Consultant (Assistant Manager), I helped reduce risks by more than 30% in client organisations in the manufacturing sector. I coordinated with clients across Europe, the UK, and India to implement IT controls and risk mitigation strategies.

Earlier, I led Lean Six Sigma initiatives in manufacturing. At Gallant Plastics Pvt Ltd, my work improved energy efficiency and productivity and resulted in approximately £30,000 in annual cost savings; I also helped reduce near-miss accidents by 73%.

I hold an MBA and an MSc in Digital and Business Risk Management, and I’m a Certified Lean Six Sigma Black Belt. I’m looking forward to returning to full-time work as a Customer or Client Success Manager.

Experience

Work history, roles, and key accomplishments

Senior Consultant (Assistant Manager)

Deloitte LLP

Dec 2022 - Dec 2025 (3 years)

Built long-term customer relationships and managed expectations for key accounts, ensuring client satisfaction. Conducted discovery sessions, developed success plans, and coordinated cross-functional teams to deliver projects.

Customer Relationship Management Customer Success SAP Oracle Risk Management Process Improvement Team Management Stakeholder Management Documentation Project Coordination

Operations and Production Manager

Gallant Plastics Pvt Ltd

Nov 2020 - Sep 2021 (10 months)

Managed overall factory operations and day-to-day running, ensuring cost-effective operations. Led lean manufacturing initiatives using Lean Six Sigma, improving energy efficiency and productivity, and implemented a safety culture reducing near-miss accidents by 73%.

Operations Management Lean Six Sigma Budgeting Corporate Trainer safety management Process Improvement

Executive – Officer (Shift Manufacturing Manager)

Kansai Nerolac Paints Ltd

Jan 2018 - Nov 2020 (2 years 10 months)

Managed factory operations and day-to-day running, ensuring cost-effective operations. Identified and executed continuous improvement projects using Lean Six Sigma, improving factory yield by 32% and OEE by 29%.

Operations Management Lean Six Sigma Continuous Improvement Budgeting Process Improvement

Plant Supervisor (Shift-In-Charge)

Rajsha Chemicals Pvt Ltd

Mar 2016 - Dec 2017 (1 year 9 months)

Supervised production and process engineering departments, and led lean manufacturing initiatives using Lean Six Sigma, reducing environmental impact by 22%. Improved employee retention through reward schemes and work culture improvements.

Lean Six Sigma Production Supervision Process Engineering Employee Retention Operations Management

Production Engineer (Shift-In-Charge)

Merchem Ltd

Apr 2015 - Mar 2016 (11 months)

Managed plant operations and supervised process engineering activities. Led lean manufacturing initiatives using Lean Six Sigma, eliminating energy wastage and achieving cost savings of approximately 10000 GBP per annum.

Lean Six Sigma Operations Management Process Engineering Cost Reduction

Production Supervisor

Gallant Plastics Pvt Ltd

Sep 2011 - Apr 2015 (3 years 7 months)

Supervised factory operations and supported continuous improvement projects using Lean Six Sigma methodology, performing process engineering activities.

Lean Six Sigma Production Supervision Process Engineering Continuous Improvement