At CRM.Team Innovation Pvt. Ltd., I led the end-to-end implementation of Zoho People as business lead, translating discovery workshops and stakeholder interviews into requirements, user stories, and acceptance criteria. The implementation replaced manual steps with automated workflows and cut payroll cycle time by ~20%.
I also built a business case for vendor contract renegotiation and budget restructuring that delivered INR 50–70 lakh in annual cost savings. In a separate process improvement, I modelled the hiring process in BPMN and helped redesign it, reducing cycle time from 2–3 months to ~1 month.
I work across Agile and Waterfall delivery, connecting business needs with delivery teams through process analysis, UAT, and benefits tracking. I hold Salesforce Certified Administrator and Scrum Master certifications, and I’m completing an MSc in Business Analytics at the University of Glasgow.
