I’m looking for a Chat/Email Customer Service Associate role and/or Back-office/Data Entry where I can leverage 10+ years in BPO for partner/client support, strong problem solving, and compliance, policy enforcement, and auditing—bringing adaptability and role versatility to a team that values quality.
Looking for a job
Jervis E
@jervise
I’m a customer service professional with over 10 years of experience across multiple roles in the BPO industry.
PhilippinesWhat I'm looking for
My background has given me a very adaptable skill set and affordable monthly payment:
⦁ Customer Service
⦁ Handling Partners
⦁ Problem Solving
⦁ Compliance, Policy Enforcement & Auditing
⦁ Proven experience with my versatility in different roles, combined with my tenure in providing Partner and Client Support, and Customer Service, make me an ideal fit for this role.
Thank you for your time and for considering my application. I look forward to hearing from you.
Experience
Work history, roles, and key accomplishments
TR
Current
Live Chat Support VA
TransparentBPO
Aug 2025 - Present (8 months)
Provided live chat support covering order entry, after-sales questions, returns, refunds, and subscriptions for Bradford Exchange.
CO
Senior Partner Support
Cognizant
Jul 2019 - Aug 2025 (6 years 1 month)
Analyzed YouTube Analytics to provide data-driven insights to partners and educated creators on Copyright, Community Guidelines, and Google AdSense policies, including payment timelines.
MI
PC Optimum Ambassador
Millennium1Solutions
Sep 2017 - Jul 2019 (1 year 10 months)
Managed member accounts and resolved rewards system and points adjudication inquiries for PC Optimum, while promoting daily offers and sales to improve member engagement.
OI
Email Support Specialist
1Opsify Philippines Inc.
May 2016 - May 2017 (1 year)
Resolved user inquiries regarding refunds, product details, and account management, and provided detailed information on Groupon promotional deals and active marketing campaigns.
TP
Partner Support Specialist
TELUS International Philippines
Jan 2014 - Jan 2016 (2 years)
Reviewed partner driver application documents to ensure compliance, monitored city fare matrices for rate adjustments, and addressed daily partner concerns, feedback, and technical issues for Uber.
AS
Facilities & Usage Analyst
Aegis People Support
May 2012 - Feb 2014 (1 year 9 months)
Managed employee facilities concerns for GSK and created specialized requests for employees with special needs.
Education
Degrees, certifications, and relevant coursework
San Sebastian College Recoletos - De Manila
Bachelor of Science, Hotel and Restaurant Management
2008 - 2012
Earned a Bachelor of Science in Hotel and Restaurant Management from San Sebastian College Recoletos - De Manila from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
1k-1k USD
Job categories
Skills
Channel ManagementWritten And Verbal CommunicationLive Chat SupportOrder EntryReturnsRefund TrackingSubscriptionsYouTube AnalyticsGoogle AdSenseCopyright ComplianceCase ManagementEmail SupportRefund RequestsFare Matrix MonitoringAd MeasurementGoogle AnalyticsEnhanceGmailGoogle AdsTaskCustomer ServicePartner Supportclient supportProblem Solving& CompliancePolicy EnforcementAuditingMake
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