Jerome Juliano

Sunshyne Labs is an independent process improvement consultancy founded on September 2025.

Building on the foundational work of JJ Freelance Services, Sunshyne Labs builds systems for SME operations. Its portfolio includes the continuation and expansion of JJFS's projects, reframed under a formal consultancy model.

Inspired by First Principles, Sunshyne Labs builds bespoke systems that help BPOs

- Deployed governance-grade workflow systems for a functional medicine client in Austin, Texas
- Unified 12 clinical diagnostic domains under a single clinical-grade extraction architecture
- Implemented meta provenance layers for full traceability of high-fidelity EHR extractions
- Improved cross-referencing speed across large medical datasets
- Enabled HITL compliance interface for manual valida

- Spearheaded vendor-side AI systems function in a live enterprise BPO — full end-to-end ownership with no mandate, no infrastructure, no precedent
- Reduced repetitive work from hours to minutes while inside a live frontline environment
- Built ANGEL: production-grade RPA kit that reduced 5.3-hour manual batch operations to approximately 5 minutes — 95.3% reduction; AHT stabilized at 27 seconds p

JJ Freelance Services was a sole-founder consultancy established in April 2024 by Jerome Juliano in Metro Manila.

Positioned at the intersection of workflow automation and AI adoption, it incubated early projects including Project ANGEL, Project MARY, and Project SANDRA. The brand emphasized Lean Six Sigma methods, AI-English prompt engineering, and process streamlining for BPO and shared-service

Worked as Freelance Copywriter at Freelance (Self employed).

Worked as an advisor for Healthy Benefits Plus, one of the main branches of UnitedHealth Group Incorporated: a for-profit American multinational-managed healthcare and insurance company based in Minnetonka, Minnesota. Our responsibilities included assisting existing members over the age of 65 with making full use of their health insurance claims by helping them purchase over-the-counter medication

Worked as a deckhand for a domestic liner specializing in transporting vehicles and passengers within the country's vast number of islands. Our job was to serve as linemen, stewards and maintenance crews during our tenure onboard. We were tasked with upholding the seaworthiness of the vessel, and to make sure that every passenger and vehicle gets to travel from point A to point B as safely and as

Worked as a sales associate and billing support specialist for one of the world's biggest telecommunications companies based in the United States. We helped customers make better purchasing decisions by providing home entertainment plans which fit their need and budget the most, educated customers on their monthly usage of our service by providing advice on their billing-related inquiries, provide

Worked for the world's first and largest for-profit scientific Open Access publisher, based in the United Kingdom. We handled inquiries related to publishing scientific journals which span across multidimensional disciplines in the field of science, and helped scientists, doctors, and both private & public research institutions publish their journals on the platform for the advancement of scientif

Worked as Deck Cadet Officer at FAIR Shipping & Agency, Inc..

Pursued a Bachelor's degree in Marine Transportation, gaining foundational knowledge and skills for a career in the maritime industry.