Jenny Bien
@jennybien
Risk and customer service professional at Citi who reviewed vendor audit findings and supported remediation plans.
United StatesWhat I'm looking for
At Citi, I reviewed vendor audit results, validated findings, and assessed control implementation, updates, and remediation plans against Citi Work Standards, risk, and compliance.
I also fulfilled attorney requests for account documents and created affidavits for legal action. I reviewed documents for accuracy and assisted with the Affs Paperless project to verify account files uploaded to Convoke.
As a subject matter expert, I helped representatives locate and upload statements and cardmember agreements, and assisted with training agents on challenging state regulations. I also mentored agents in the department.
At U.S. Bank, I audited reports for completion and compliance, reviewed account documents for loss mitigation, and sent letters requesting additional information. I volunteer at least one day a week at Wolf Creek Habitat.
Experience
Work history, roles, and key accomplishments
Reviewed corrective action plans from audits, validated findings, and facilitated meetings with vendors. Fulfilled attorney requests for account documents and created affidavits for legal action.
Fulfilled attorney requests for account documents and created affidavits for legal action on delinquent accounts. Reviewed documents for accuracy and assisted in the Affs Paperless project.
Assisted with CRFT temporarily for both Level 1 and Level 2 cases, reviewing suspicious activity, creating cases, and directing cases appropriately. Searched suspect names and created SARs.
Answered questions and concerns on client's credit cards in a friendly and professional manner. Assisted manager with reports and provided feedback on metrics.
Audited reports to verify all steps are complete and compliance requirements met. Reviewed accounts and coached peers on efficiency, and reviewed account documents for loss mitigation.
Assisted manager with reports and provided feedback on metrics. Set up daily team group chats for questions, updates, and morale.
Advised borrowers of best options based on situation, collected payments, and updated account information. Assisted representatives with questions about procedures and accounts.
Education
Degrees, certifications, and relevant coursework
Regency Beauty Institute
Degree, Cosmetology
Earned a degree from Regency Beauty Institute in December 2010, receiving the Master Student Designer award.
Anderson High School
High School Diploma, General Studies
Received a high school diploma from Anderson High School in May 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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